MS Exchange Technical Lead

Discover Technologies; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Discover Technologies in the United States is seeking an experienced Exchange Administrator to lead meetings, oversee technical staff, and manage on‑premises Exchange components.

You will patch and upgrade Exchange 2019, configure related services, script mailbox usage reports with PowerShell, document procedures, and provide daily ticket support. A Public Trust clearance is required; a Bachelor’s degree is preferred and related certifications are a plus.

Qualifications

• 3–5 years of experience maintaining and upgrading on-premises Exchange components.
• Ability to present and lead meetings and oversee technical staff.
• Experience supporting incidents, troubleshooting, and journaling tickets.
• Requires the ability to obtain Public Trust clearance.

Responsibilities

• Lead meetings and oversee peer reviews of technical staff.
• Exchange administration for on‑premises components and related services.
• Track and report mailbox usage with PowerShell scripts.
• Develop and update technical operations and maintenance documents.
• Provide daily ticket support and detailed ticket journaling.
• Manage retention policies, SMTP relay requests, and mailbox restores.
• Review security vulnerabilities and coordinate patching actions.
• Submit change requests and participate in Change Control Board meetings.
• Analyze Exchange enhancements and report impact to management.
• Monitor application logs and report anomalies to leadership.
• Provide integration support for mail system connections.
• Offer after-hours on-call rotation coverage.
• Maintain SLA for configuration changes, breaches, patches, and security updates.

Skills

Meeting leadership

PowerShell scripting

Technical documentation

Customer support

Security patching

Change management

Incident troubleshooting

Education

Bachelor’s degree in Computer Science or equivalent

Tools

ESXi

Netscaler

Exchange 2019

Web Application Proxy

Active Directory Federation Services

Azure AD Connect

EMC SourceOne

SQL Server

Job description

• Ability to present and lead meetings, oversee and peer review technical staff.
• Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.
• Track and report mailbox usage data on a regular basis using PowerShell scripting.
• Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
• Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
• Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
• Review and resolve security vulnerabilities as reported by the ISSO.
• Submit change requests for system changes and attend the Change Control Board meetings as needed
• Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
• Review application logs weekly to check for system anomalies and report them to management.
• Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
• Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
• Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
• Must be able to obtain Public Trust clearance

Nice to have:

• MS220 – Troubleshooting Microsoft Exchange Online Certification - Microsoft 365 Certified: Exchange Online Support Engineer Specialty - Certifications | Microsoft Learn
• Bachelor’s degree in Computer Science or equivalent
• Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD