MRSGM NA Client Support, Surety Bonds

Roanoke Insurance Group Inc.; Houston (TX); On-site; USD 59,000 - 99,000; Full time

Job summary

Join a leading insurance company as a Client Support for Surety Bonds in Houston. You will provide exceptional customer service, assist with bond requests, and maintain positive relationships with clients. This is an entry-level position offering a full-time role with a comprehensive benefits package.

Benefits

Generous healthcare plans

Voluntary dental & vision plans

401(k) plan

Flexible spending plans

Health Savings Accounts (HSA)

Paid time off

Paid holidays

Tuition reimbursement

Short/long term disability

Paid Parental Leave

Qualifications

• Provide quality and profitable customer service.
• Assist with bond requests and maintain underwriting information.
• Create and maintain positive relationships with customers.

Responsibilities

• Perform administrative duties to maintain and grow bond business.
• Assist service team with bond requests and underwriting submissions.
• Maintain follow-up system for timely processing of requests.

Skills

Customer Service

Time Management

Communication

Organization

Education

Bachelor’s Degree

Job description

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Company

Roanoke Insurance Group Inc

Location

Houston , United States

Munich Re Specialty Global Markets North America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

We are seeking a full time Client Support, Surety Bonds to join the Roanoke Insurance Group division to be a hybrid employee in our Houston, TX office reporting to the Regional Product Manager, Surety Bonds.

Job Profile

• In accordance with the objectives and procedures outlined by management, to provide quality and profitable customer service and to perform administrative duties necessary to maintain and grow bond business
• Assist service team with bond requests. This includes, but is not limited to: new client setup, bond issuance, bond terminations, bond riders, broker of record changes, billing, scanning/imaging documents, bond renewals, underwriting submissions and additional projects as assigned by Bond Manager
• Utilize all available resources in order to properly obtain/maintain underwriting information
• Maintain follow-up system to ensure requests are processed timely
• Create and maintain positive relationships with customers and peers
• Provide backup support, as requested
  
  
  

Job Requirements

• Bachelor’s Degree Preferred or equivalent work experience
• Excellent time management, customer service and interpersonal skills
• Strong communication skills (written, verbal and listening)
• Well organized with an aptitude for details
• Able to work independently while taking ownership of a task through completion
  
  
  

About Us

MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits

We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

• Generous healthcare plans
• Voluntary dental & vision plans
• 401(k) plan
• Flexible spending plans
• Health Savings Accounts (HSA)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Short/long term disability
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Employee Wellbeing Program
• Community involvement
• Life insurance
  
  
  

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.

California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/

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