MRSGM NA Client Support, Surety Bonds

ERGO Group AG; Houston (TX); Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Client Support professional for their Surety Bonds division. This exciting role involves assisting the service team with various bond requests, maintaining customer relationships, and ensuring timely processing of requests. The company promotes a diverse work environment that values professional development and innovation, offering a comprehensive benefits package from day one. Join a team that believes in leveraging diverse perspectives and empowering employees to make an impact in the insurance sector. If you are passionate about customer service and looking to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Voluntary dental & vision plans

401(k) plan

Flexible spending plans

Health Savings Accounts (HSA)

Paid time off

Paid holidays

Short/long term disability

Employee Assistance Program (EAP)

Community involvement

Life insurance

Qualifications

• Strong communication skills and excellent customer service abilities are essential.
• Bachelor’s degree preferred or equivalent experience is required.

Responsibilities

• Assist with bond requests including new client setup and bond issuance.
• Create and maintain positive relationships with customers and peers.

Skills

Customer Service

Time Management

Communication Skills

Attention to Detail

Education

Bachelor’s Degree

Equivalent Work Experience

Job description

Company
Roanoke Insurance Group Inc
Location
Houston, United States

Munich Re Specialty Global Markets North America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

We are seeking a full time Client Support, Surety Bonds to join the Roanoke Insurance Group division to be a hybrid employee in our Houston, TX office reporting to the Regional Product Manager, Surety Bonds.

Responsibilities

• Assist service team with bond requests. This includes, but is not limited to: new client setup, bond issuance, bond terminations, bond riders, broker of record changes, billing, scanning/imaging documents, bond renewals, underwriting submissions and additional projects as assigned by Bond Manager.
• Utilize all available resources in order to properly obtain/maintain underwriting information.
• Maintain follow-up system to ensure requests are processed timely.
• Create and maintain positive relationships with customers and peers.
• Provide backup support, as requested.

Job Requirements

• Bachelor’s Degree Preferred or equivalent work experience.
• Excellent time management, customer service and interpersonal skills.
• Strong communication skills (written, verbal and listening).
• Well organized with an aptitude for details.
• Able to work independently while taking ownership of a task through completion.

About Us

MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

• Voluntary dental & vision plans.
• 401(k) plan.
• Flexible spending plans.
• Health Savings Accounts (HSA).
• Paid time off.
• Paid holidays.
• Short/long term disability.
• Employee Assistance Program (EAP).
• Community involvement.
• Life insurance.

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.