MRO Customer Program Manager

ST Engineering MRAS; Middle River (MD); On-site; USD 88,200 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Health Flexible Spending Accounts

Free Onsite Gym

Immediate 401k vesting

Educational Assistance

Life Insurance

Paid Time off

Job summary

ST Engineering MRAS is seeking an experienced candidate for a role involving comprehensive management of aviation-related contracts. The ideal candidate will ensure customer satisfaction, manage contract profitability, and respond effectively to client issues while working closely with internal teams.

Applicants must hold a Bachelor's degree and have at least five years of experience in sales or contract management in the aviation industry. Proficiency with ERP systems and multilingual abilities are a plus.

Qualifications

• Minimum of 5 years of relatable experience in Sales, Customer Contract, or Product Management.
• Experience in the aviation industry within MRO is preferred.
• Must have U.S. Person status or government authorization to access export-controlled technology.

Responsibilities

• Ensure profitability and customer satisfaction for assigned contracts.
• Act as a liaison between internal organizations and customers.
• Manage sales campaigns for new contracts.

Skills

Sales experience

Customer relationship management

Interpersonal skills

Leadership skills

Problem-solving skills

Multilingual (Spanish/Portuguese)

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems (SAP, Oracle)

Job description

Who YOU Are And What YOU Can Become

The ideal candidate will provide all necessary aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation related contracts. This role may also involve definition, management, and execution of risk modelling activities, management of warranty claims in support of the contracts/projects, and development, management and execution of contract estimating activities in support of tenders and project reviews.

Who WE Are And Where WE Are Going

At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. We are pioneers in the production and assembly of complex aerostructures, including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products. We apply the latest digital technologies and automation in composite design and manufacturing and are rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities.

What YOU Will Do

• Responsibility for the profitability and customer satisfaction for assigned contracts.
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
• Function as liaison between internal organizations and customers.
• Assist on sales campaigns for new contracts and proposals.
• Review customer proposed purchase and repair orders, provide feedback and negotiate with customers.
• Travel to aviation trade shows and customers around the globe, primarily in the Americas region.
• Interact with members of customer service, parts & transactional services, field service, repair service, and other teams.
• Contribute to the development of sales and business plans for the business unit.
• Present to leadership in the business.
• Work with cross‑business teams and important business unit clients.
• Assist and potentially lead complex long‑term processes and negotiations with important clients.
• Assist and sometimes lead in generating operating procedures to support assigned customers and contracts as well as continuous improvement activities for the business unit.
• Support audits of the business unit from time to time.

What YOU Must Bring To Succeed

• Bachelor’s degree from an accredited university/college and/or equivalent combination of education/experience. Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management. Experience managing relationships with business customers. Recent experience in the aviation industry within MRO is preferred.
• Access to export‑controlled technology requires U.S. Person status or government authorization.
• You must either be a U.S. Person or fall within a legally recognized export control exception or authorization. If hired, you will be required to provide valid proof of such status.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs and projects.
• Ability to document, plan, market, and execute.
• Experience and working knowledge with ERP systems such as SAP or Oracle, Corridor, Quantum, Pentagon 2000 or similar.
• Working knowledge of aircraft or component MRO.
• Working knowledge of airline sourcing processes and CTQs.
• At least 5 years of experience selling to airlines.
• Multilingual with emphasis on Spanish or Portuguese is a plus.

At ST Engineering, we offer great rewards, competitive pay, career advancement, and growth opportunities.

Estimate salary range for this role: $88,200 to $130,000 per year. ST Engineering considers several factors when extending job offers, including relevant work experience, education, training, certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.

ST Engineering – MRAS Benefits

• Medical, Dental, and Vision coverage starting from the start date.
• Health Flexible Spending Accounts.
• Free Onsite Gym with weekly fitness classes.
• Immediate 401k vesting.
• Educational Assistance.
• Life Insurance.
• Paid Time off (Permissive for exempt staff).

Employment Notice: Background and Drug Screening Requirements

Successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

Equal Employment Opportunity

ST Engineering considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. ST Engineering is deeply committed to building a workplace community where inclusion is valued and everyone feels welcomed.

Reasonable Accommodations

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571‑771‑0101, or by email at [e-mail].