MR Clinical Excellence Leader - Academic - San Diego, CA

GE HealthCare; California (MO); On-site; USD 138,000 - 207,000; Full time

Benefits offered by this job

Relocation assistance

Incentive compensation

Comprehensive benefits package

Job summary

GE HealthCare is seeking an MR Excellence Leader for Academics to ensure customer success at academic sites in the U.S. This role focuses on engaging with radiology leaders, researchers, and administrators to optimize MRI performance and adoption of new imaging techniques.

You will lead clinical discussions, train staff, and collaborate with modality teams to address satisfaction and performance needs.

Qualifications

• Associate degree or equivalent and 5+ years MRI experience with ARRT certification.
• Healthcare industry experience required.
• Ability to travel approx. 10% of the time.

Responsibilities

• Develop strong clinical relationships with top academic medical centers.
• Engage with clinical, research, and administrative decision makers to understand objectives.
• Champion assimilation and use of advanced imaging features; optimize adoption.
• Consult with radiologists to optimize image quality.
• Assist in standardization across installed system base.
• Partner with department leaders to increase efficiency.
• Identify training needs among technologists and physicians.
• Collaborate with account team to drive customer satisfaction.
• Provide insights on customer learnings and competition to product teams.

Skills

MRI technical experience

ARRT certification

Relationship management

Travel readiness

Education

Associate degree or equivalent

Tools

Excel

PowerPoint

Job description

As the MR Excellence Leader for Academics, you will be responsible for ensuring the customer success of our academics through periodic engagement, guided by established policies and continuous improvement.

Responsibilities

• Develop strong clinical relationships with top academic medical centers in the market and contribute to building GE’s credibility through excellent customer interaction.
• Engage continuously with key clinical, research, and administrative decision makers to understand objectives and pain points.
• Champion assimilation and use of advanced system features and imaging techniques; optimize adoption and satisfaction.
• Consult with radiologists by disease site on an ongoing basis to optimize image quality.
• Optimize protocols to achieve best possible image quality on scanners.
• Assist in standardization across the installed system base.
• Partner with department leaders to increase efficiency.
• Identify training needs and opportunities among technologists and physicians.
• Assist in introducing new offerings/studies and help customers adopt and advance new product (NPI) features and imaging techniques to meet clinical and research needs.
• Liaise closely with the account team to ensure optimal alignment and communication to drive customer satisfaction.
• Partner with the SBU (Strategic Business Unit) and Modality teams to provide insights of customer learnings and competition, and provide a feedback loop on product performance at assigned academic sites.
• Act as focal point for the modality team, identify customer satisfaction issues, assist in escalations, problem determination, and specialty training requests.
• Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps.

Required Qualifications

• Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience, plus ARRT certification.
• Must reside or be willing to relocate to the San Diego area; relocation assistance is available.
• Previous experience in the healthcare industry.
• Ability to travel 10% of the time by air or car within the assigned region.
• Demonstrated clinical skills, viewed as a subject matter expert, including advanced applications in the modality.
• Excellent interpersonal skills; interested in and apt at close customer interaction.
• Ability to effectively interact with key stakeholders in modality, commercial, and service teams.
• Experience in speaking and presenting materials to a diverse audience.
• Ability to craft well‑written training reports and communications to a diverse constituency; working knowledge of Excel and PowerPoint.

Desired Characteristics

• Ability to energize, develop, and build rapport at all levels within an organization and work in a matrix environment.
• Ability to strategize with decision makers on workflow enhancements and improvements.
• Proactively manage customer issues, identify positive and negative outcomes, and communicate results to decision makers.
• Action‑oriented in taking the initiative to identify opportunities and recommend solutions.
• Results‑oriented and passionate about making a positive customer and business impact.
• Able to express opinions, information, and key points of an argument clearly and fluently.

Benefits

• Relocation assistance is available.
• Competitive salary range: $138,000.00–$207,000.00 annual (dependent on qualifications).
• Eligibility to earn performance‑based incentive compensation.
• Comprehensive benefits package: medical, dental, vision, paid time off, 401(k) plan with employee and company contributions, life, disability, accident insurance, and tuition reimbursement.

Legal

This role is restricted to U.S. persons due to access to export‑controlled technology, and proof of status is required prior to employment. GE HealthCare will only employ individuals who are legally authorized to work in the United States. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or protected veteran status. This position does not sponsor employment visas. A drug screen (as applicable) is required. While vaccination against COVID‑19 is not mandatory for GE HealthCare employees, some customers may have vaccination mandates.