MPLS Backbone & Cloud Network Engineer

Apple Inc.; Sunnyvale (CA); Hybrid; USD 145,000 - 264,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock purchase plan

Job summary

Apple Inc. in Sunnyvale, CA seeks a Network Engineer to support the MPLS backbone, data centers, edge and Internet connectivity, and metro/long-haul optical networks. You will handle tickets, mentor juniors, develop network automation playbooks, and keep documentation up to date to drive operational excellence.

The role requires collaboration with global teams, strong communication, and a focus on delivering the best customer experience while aligning with Apple's standards and processes.

Qualifications

• 3+ years of network operations in a large-scale enterprise or service provider environment.
• Experience evaluating and managing outages to business-critical infrastructure.
• Ability to maintain composure and customer-service focus in stressful situations.
• Self-starting, self-motivated and self-directed work style.
• Working knowledge of TCP/IP, BGP and various IGP protocols.
• Proficiency in macOS, Linux, and UNIX-like systems.
• Experience with ITIL Incident, Problem, and Change Management processes.

Responsibilities

• Provide front-line support for Apple’s MPLS backbone, DC, Edge, Internet connectivity, and optical networks.
• Work on tickets, break fixes, escalations, mentor junior team members, and develop automation playbooks.
• Maintain and upgrade networks, coordinate peering expansions, and document procedures.
• Collaborate with global teams to ensure operational excellence and best customer experience.
• Engage in open discussions and follow through on details to support multiple teams.

Skills

TCP/IP

BGP

IGP protocols

macOS

Linux

ITIL processes

Network operations

Education

Bachelor of Science in Computer Science or equivalent experience

Tools

Cisco IOS

Arista EOS

Juniper Junos

Nokia carrier-grade routers

Job description

Apple Inc. in Sunnyvale, CA seeks a Network Engineer to support the MPLS backbone, data centers, edge and Internet connectivity, and metro/long-haul optical networks. You will handle tickets, mentor juniors, develop network automation playbooks, and keep documentation up to date to drive operational excellence.

The role requires collaboration with global teams, strong communication, and a focus on delivering the best customer experience while aligning with Apple's standards and processes.