Moxy Guest Service Manager- Hotel Experience required

MOXY ATLANTA DOWNTOWN; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay availability

Hotel discounts

Job summary

LBA Hospitality is hiring for a Guest Service Manager to lead front desk and guest service operations in a fast-paced environment. The role emphasizes ensuring friendly, responsive service while upholding brand standards and operational controls.

Qualified candidates bring leadership experience in service settings, strong communication and organizational skills, and the ability to manage multiple tasks simultaneously.

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Staff supervision

PMS experience

Tools

Property Management System (PMS)

Basic computer apps

Job description

Description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.

Key Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Requirements

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Physical & Scheduling Requirements

• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
• Ability to stand/walk for extended periods, bend, stretch, and reach.
• Flexible availability, including nights and weekends.
• Periodic overnight travel may be required.
• This is an on-site, full-time position.