Mover & Downsizing Specialist (Hybrid)

The Downsizers LLC; Chapel Hill (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid training

Paid team events

T-shirts and swag

Job summary

The Downsizers LLC is seeking a reliable Downsizing Specialist/Mover to join our team in the Triangle. You will help clients sort, pack, and decide what to keep, then load, transport, and place belongings with care. This role blends hands-on service with move coordination in private homes and senior living communities.

We value calm, respectful interaction, strong attention to detail, and safe, professional work. Flexible schedule and physical work are required.

Qualifications

• High school diploma required.
• Experience in moving or logistics preferred.
• Clear verbal and written communication.
• Able to lift up to 75 pounds.
• Able to work 3+ days/week for 6+ hours.
• Valid driver's license required.

Responsibilities

• Assist with downsizing, packing, loading, and placement of belongings.
• Drive company vehicles and ensure safe transport.
• Document project information in company systems.
• Provide compassionate client service and support family decisions.
• Maintain safety standards and equipment upkeep.

Skills

Customer service

Teamwork

Communication

Safety-conscious

Physical fitness

Education

High school diploma

Job description

The Downsizers is the leading senior relocation and estate liquidation company in the Triangle, providing a full-service, all-in-one solution: downsizing support, move management, estate liquidation, online estate auctions, and professional moving services. Our work is high-touch, detail-oriented, and often conducted under tight timelines, in private homes, apartments, and senior living communities throughout the Triangle region (Raleigh, Durham, Chapel Hill, Cary, Apex, Wake Forest, Morrisville, Holly Springs, Hillsborough, Fuquay-Varina, and surrounding areas).

This is a hybrid role for candidates who can move seamlessly between hands-on client-facing downsizing support and the physical demands of professional moving. You'll help clients sort, pack, and make decisions about their belongings — and then load, transport, and place those belongings with care. Most projects are shuttle-style, emphasizing organization and respect over speed.

Why Work With The Downsizers

Work with a company that values skill, experience, and professionalism over rushed, high-volume moving. Our projects are purpose-driven. Your work directly supports seniors and families during major life transitions. We offer a calmer, more respectful work environment and a team-oriented culture where experienced team members are trusted, respected, and appreciated.

Job Description

Role Purpose (Why This Role Exists)

The Downsizing Specialist/Mover supports the full lifecycle of a client project — from compassionate sorting and packing support through safe, professional loading, transport, and placement of belongings. This role exists to give clients a consistent, high-quality experience across both the emotional decision-making phase of a move and the physical execution phase, reducing handoffs and ensuring continuity of care.

Working closely with the Downsizing Manager, Project Manager, and Team Lead, this role follows customized Move Plans, safety standards, and company procedures while representing The Downsizers' values in every client interaction.

Qualifications

1. Project Preparation & Execution

Partner with the Downsizing Manager, Project Manager, and Team Lead to implement customized Move Plans and timelines

Review job details, client and shift notes, and feed instructions before arriving on site

Utilize project management tools to support timely, organized completion of work

Maintain ongoing communication in the project feed throughout the engagement

Communicate schedule change recommendations to the Project Manager via email (not the project feed)

2. Client Service & Decision Support

Provide the highest level of client service at all times

Assist clients in determining which items to keep, donate, gift, sell, or discard

Communicate clearly, compassionately, and professionally with clients and family members

Support clients through emotionally sensitive decisions with patience and care

Confirm with the Team Lead or Project Manager on items that convey, and items designated for auction, consignment, donation, or junk hauling prior to pickups

3. Packing, Loading, Transport & Settling Support

Professionally pack, wrap, and protect client belongings for transport (including furniture, artwork, appliances, and household items)

Disassemble/reassemble furniture as needed

Load and unload moving trucks and vans safely and efficiently

Unpack, place, and assist with settling belongings into new homes according to client or on-site direction

Take photos of completed projects and post to the feed with an update before leaving

4. Logistics, Vehicles & Physical Support

Drive company vehicles (14-ft ProMaster High-Roof Van and/or 18' moving truck; training provided) safely and responsibly, modeling professionalism as a visible representative of the brand

Load and unload supplies before and after projects

Handle supplies, equipment, and client property safely and responsibly

Assist with daily and weekly truck maintenance (trash removal, fueling, supply organization, safety equipment, tires, fluids)

5. Systems, Communication & Issue Reporting

Accurately document required project information in company systems

Submit Issue Reports with required details and photos for any damaged items

Maintain clear communication with the Downsizing Manager, Project Manager, and Lead Specialist

Provide feedback and insights to leadership to support continuous improvement

Support onboarding and training of new Downsizing Specialists/Movers through shadowing and learning opportunities

Complete required online, in-office, and on-site training programs

Participate in team meetings and collaborative planning sessions

Represent The Downsizers' culture of compassion, collaboration, trust, critical thinking, joy, and exceptional service

Additional Information

Skills & Experience Required

Strong interest in working with and supporting older adults and individuals in transition

Experience in moving, logistics, warehouse, or physically demanding work preferred

Excellent attention to detail and strong critical-thinking skills

Clear verbal and written communication skills

Strong interpersonal skills and ability to work with diverse personalities

Ability to multitask and adapt in a fast-paced environment

Must have a smartphone and be comfortable using it for scheduling, time reporting, and project updates

Team-oriented, teachable, adaptable, and collaborative

Education Requirements

High school diploma required

Compassionate, patient, and client-focused

Reliable, accountable, and solutions-oriented

Calm and professional in fast-paced or stressful environments

Flexible and willing to support team needs

Comfortable performing hands‑on, physical work

Availability & Physical Requirements

Ability to work 3 or more days per week for six or more hours per day

Ability to safely lift, carry, and move items up to 75 pounds, and navigate stairs regularly

Valid driver's license, reliable transportation to/from truck pickup locations, and comfort driving company vehicles (CDL not required)

Additional Requirements

• Valid driver’s license and reliable transportation to/from truck pickup locations
• CDL not required
• Ability to safely drive an 18’ moving truck
• Must be eligible to work in the United States
• Employment contingent upon successful completion of a background check
• Motivation to help others and work as part of a team

Compensation and Benefits

• Medical, Dental, and Vision Benefit Package offered to employees that average 30+ hours per week
• Worker's Compensation
• Paid Training
• 401(k) Plan and 401(k) Match
• Paid Volunteer Opportunity towards Community Service
• Paid Team Events
• T-shirts and Sweatshirts Provided
• Company-sponsored Events

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