Move In Coordinator - New Development

Ivy Park at Otay Ranch; Arcadia (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Vacation and holidays

Meals provided

Life insurance

401(k) plan

Tuition reimbursement

Pet Insurance

Employee assistance

Job summary

The Ivy Arcadia in Arcadia, CA is seeking a Move-In Coordinator to ensure a smooth transition for new residents and support the Marketing Department with administrative tasks, events, and inquiries. The role involves tours, prospect qualification, paperwork, and resident directory management.

Candidates should have a high school diploma, be proficient with MS Office, and able to work with seniors. Location is on-site with benefits and a competitive pay range.

Qualifications

• Must have a high school diploma or equivalent.

Responsibilities

• Coordinate the move-in process for new residents to ensure a smooth transition.
• Assist Marketing with administrative tasks and event organization.
• Tour qualified prospects and manage inquiries via phone, walk-ins, and mail.
• Maintain and prepare paperwork for new residents and build the administrative file.
• Create and maintain the Resident Directory and support resident transitions.

Skills

Customer service

MS Office

Education

High school diploma

Tools

MS Office (Word, Excel)

Job description

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Pay range: $24.00 -$26.00 per hour

Tuesday-Saturday

The Ivy Arcadia is Oakmont Management Group’s newest luxurious senior living community in Arcadia, California.

The Move-In Coordinator is responsible for the smooth transition of a new resident into the community. Additionally, they will be responsible for assisting the Marketing Department in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; and touring qualifying prospects, as needed.

Responsibilities:

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and managing all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory

Qualifications:

• Must have a high school diploma or equivalent
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

With communities across California, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.