Move In Coordinator - Full Time
Thepelicanlanding
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Job summary
Sage Park Austin is seeking a Move In Coordinator to support the Community Relations team and coordinate move-in activities for prospective residents and their families. The role emphasizes strong communication, scheduling, and documentation to ensure a smooth transition into the community.
Responsibilities include handling inquiries, guiding tours, maintaining CRM records, and coordinating with various leaders to finalize move-ins while ensuring excellent resident service and a positive move-in
Qualifications
- Senior Living sales experience preferred (2 years)
- Public relations/advertising experience a plus
- HS diploma or equivalent required
- Bachelor degree preferred
Responsibilities
- Coordinate move-in protocols with families, residents, referral sources, and community leaders
- Ensure move-in documents from physicians, families and residents are completed and distributed to the management team
- Serve as a trusted advisor to potential residents, families and referral sources
- Handle incoming inquiry calls, community tours, and establish follow-up steps with prospects and families
- Assist in planning events and managing RSVP spreads for prospects and referral sources
- Maintain clear communication with team about appointments, presentations, tours and events
- Enter all communications into the CRM and maintain inventory/move-in status
Skills
Education
Tools
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Sales And Marketing Full Time Clerical Austin, TX, US
A GREAT CAREER starts with a GREAT COMPANY!
- THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
- We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.
- CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
- Faith Driven andMission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
- Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on demand pay in between paychecks!
Sage Park Austin is looking for a Move In Coordinator to join their team! Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making Sage Park their forever home!
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
The Move In Coordinator functions in a supportive role to the Community Relations Director and Community Relations Coordinator and acts as a trusted coordinator to potential residents, their families, and the surrounding community. His/her focus is to coordinate the move in process including but not limited to ensure all required documents are completed and communication completed and coordinated with resident, family, and community leaders. Additionally, the Move In Coordinator will maintain a strong knowledge of the community’s services, programs, team member’s backgrounds, talents and offerings which he/she can clearly convey to the potential residents and families and the outside community, and will facilitate and coordinate move-ins.
- Coordinate move in protocols with families, residents, referral sources, and community leaders
- Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team timely.
- Serves as a trusted advisor to potential residents, families, and referral sources
- Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Community Relations Director and/or Community Relations Coordinator as well as any overflow needs.
- Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
- Responsible for clear and frequent communication with team members onupcoming appointments, presentations, tours, andevents
- Responsible for detailed and accurate entry of all prospects, family, and referralsource communications into Customer Relationship Management computerprogram
- Responsible for remaining current on open inventory, pending move-ins and potential move-outs
- Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Resident Wellness Director, paperwork signing from Executive Director, and apartment readiness from Environmental Services Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positiveexperience
- Communicates move-in date with appropriate leadership team members fornew resident welcome and orientation to thecommunity
- Follow company protocol for submitting proper requests for company-produced advertisement copy in a timely manner that is set forth by the company.
- Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts’
- Basic computer skills, including but not limited to entering complete and detailed data into computer Customer Relationship Management program, and maintaining salesand marketing plan and competitive analysisspreadsheets
- Knowledge of current Federal and State laws pertaining to IL, AL, MCcommunities
- Able to make independentdecisions
- Must be able to communicate in a warm, friendly, and caringmanner
- MustbefamiliarwithandadheretoguidelinesrelatedtotheFairHousingAct(FHA)and the American with Disabilities Act (ADA)
- Must possess a passion to work with and around seniorcitizens
- Knowledge of customer service principles andpractices
- High School Diploma or equivalent
- Bachelor Degreepreferred
EXPERIENCE REQUIREMENTS:
- Senior Living Sales experience (2 yearspreferred)
- Public Relations/Advertising experience aplus
- Sales Minded
- Visionary
- Execute Strategy
- Excellent Communicator
The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
- Able to stand or walk 75% of theday
- Able to drive to outside sales calls or potential residentassessments
- Able to concentrate with frequentinterruptions
- Able to work under stress and in emergencysituations
- Able to work under conditions that require sitting, standing, walking, reaching,pulling, pushing, andgrasping
- Able to talk and hear effectively in order to convey instructions and information to residents and teammembers
- Occasionally lift/carry up to 50pounds
- Work in all areas of the community
- Subject to reactions from dust, disinfectants and cleaning chemicals and maybe exposed to infectious waste, diseases, and otherconditions
- Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
- Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
- Subject to infectious diseases, substances, and odors
- Follow Safety Policy & Procedures
A GREAT CAREER starts with a GREAT COMPANY!
- THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
- We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.
- CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
- Faith Driven andMission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
- Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on demand pay in between paychecks!
PICTURE YOURSELF …
Sage Park Austin is looking for a Move In Coordinator to join their team! Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making Sage Park their forever home!
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
The Move In Coordinator functions in a supportive role to the Community Relations Director and Community Relations Coordinator and acts as a trusted coordinator to potential residents, their families, and the surrounding community. His/her focus is to coordinate the move in process including but not limited to ensure all required documents are completed and communication completed and coordinated with resident, family, and community leaders. Additionally, the Move In Coordinator will maintain a strong knowledge of the community’s services, programs, team member’s backgrounds, talents and offerings which he/she can clearly convey to the potential residents and families and the outside community, and will facilitate and coordinate move-ins.
- Coordinate move in protocols with families, residents, referral sources, and community leaders
- Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team timely.
- Serves as a trusted advisor to potential residents, families, and referral sources
- Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Community Relations Director and/or Community Relations Coordinator as well as any overflow needs.
- Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
- Responsible for clear and frequent communication with team members onupcoming appointments, presentations, tours, andevents
- Responsible for detailed and accurate entry of all prospects, family, and referralsource communications into Customer Relationship Management computerprogram
- Responsible for remaining current on open inventory, pending move-ins and potential move-outs
- Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Resident Wellness Director, paperwork signing from Executive Director, and apartment readiness from Environmental Services Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positiveexperience
- Communicates move-in date with appropriate leadership team members fornew resident welcome and orientation to thecommunity
- Follow company protocol for submitting proper requests for company-produced advertisement copy in a timely manner that is set forth by the company.
- Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts’
- Basic computer skills, including but not limited to entering complete and detailed data into computer Customer Relationship Management program, and maintaining salesand marketing plan and competitive analysisspreadsheets
- Knowledge of current Federal and State laws pertaining to IL, AL, MCcommunities
- Able to make independentdecisions
- Must be able to communicate in a warm, friendly, and caringmanner
- MustbefamiliarwithandadheretoguidelinesrelatedtotheFairHousingAct(FHA)and the American with Disabilities Act (ADA)
- Must possess a passion to work with and around seniorcitizens
- Knowledge of customer service principles andpractices
- High School Diploma or equivalent
- Bachelor Degreepreferred
EXPERIENCE REQUIREMENTS:
- Senior Living Sales experience (2 yearspreferred)
- Public Relations/Advertising experience aplus
- Sales Minded
- Visionary
- Execute Strategy
- Excellent Communicator
The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
- Able to stand or walk 75% of theday
- Able to drive to outside sales calls or potential residentassessments
- Able to concentrate with frequentinterruptions
- Able to work under stress and in emergencysituations
- Able to work under conditions that require sitting, standing, walking, reaching,pulling, pushing, andgrasping
- Able to talk and hear effectively in order to convey instructions and information to residents and teammembers
- Occasionally lift/carry up to 50pounds
- Work in all areas of the community
- Subject to reactions from dust, disinfectants and cleaning chemicals and maybe exposed to infectious waste, diseases, and otherconditions
- Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
- Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
- Subject to infectious diseases, substances, and odors
- Follow Safety Policy & Procedures
Every weekend, set schedule, Wednesday-Sunday (schedule is subject to change based on the need of the community)
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