Move-in Coordinator

Savant Senior Living, LLC.; Costa Mesa (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Vision Plan

Health Insurance

Critical Illness and

40 1(k) Retirement Savings Plan

Health and Dependent Day Care Flexible

Spanning FSAs

Team Member Referral Program

Spot Pet Insurance - up to 20%discount

Job summary

Savant Senior Living, LLC. in Costa Mesa, CA, is seeking an In-House Marketing Coordinator to guide new residents from move-in through onboarding. You will liaise with prospective residents, families, moving companies, maintenance, and housekeeping, acting as the main point of contact from start to finish with the sales team.

The role emphasizes organization, CRM proficiency, and strong communication, with collaboration across departments to ensure a smooth transition for new residents.

Qualifications

• Bachelor’s degree preferred, but a history of administrative work experience is a perfect substitute.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of social media platforms and trends.

Responsibilities

• Serves as the primary contact for community tours.
• Assists with collateral materials, show rooms, marketing tour book, deposits.
• Collects all necessary paperwork required for closing and distributes to stakeholders.
• Works with the team to ensure accurate reporting of occupancy, reservations and move-outs.
• Prepares closing documentation and internal communication timely and accurately.
• Collaborates with Operations to ensure inventory is show-ready.
• Make room and mailbox keys; create welcome signs and name tags.
• Follow the new move-in checklist thoroughly and accurately.
• Prepare paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory.
• Coordinate introductions to department heads at the community.
• Weekly check-ins with new residents.

Skills

Communication

Organization

Customer service

Analytical skills

Multitasking

Teamwork

Social media knowledge

Problem-solving

Education

Bachelor’s degree

Administrative experience

Tools

CRM software

Microsoft Office

Job description

As an In-House Marketing Coordinator, you will be responsible for the preparation and smooth transition of new residents into the community. You will communicate with prospective residents and their family members, moving companies, maintenance, and housekeeping. You will serve as the point person for every move from start to finish, working closely with the sales team and management.

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the primary contact for community tours
• Assists with ensuring collateral materials are available for marketing use, show rooms are ready to show, develops and maintains a marketing tour book for the community, takes deposits
• Collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders
• Works in conjunction with the other team members to ensure accurate reporting of occupancy, reservations and upcoming move-outs
• Prepares closing documentation and internal communication timely and accurately
• Works with Operations to ensure available inventory is show ready for Marketing Director
• Make room and mailbox keys
• Make welcome signs on the doors and name tags for door plaques
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file
• Create and maintain the Resident Directory
• Coordinate introductions to department heads at the community
• Regularly checks in on the new resident on a weekly basis

SUPERVISORY RESPONSIBILITIES

The incumbent in this position has no supervisory responsibilities

EDUCATION/EXPERIENCE/CREDENTIALS

• Bachelor’s degree preferred, but a history of administrative work experience is a perfect substitute
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of social media platforms and trends.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Proficiency in MS Office systems
• Ability and willingness to report to work on time and ready for work on each scheduled day.
• Exceptional analytical skills
• Exceptional Customer Service skills
• Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).
• Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
• Ability to work independently on complex assignments

BENEFITS:

• Vision Plan
• Health Insurance
• Critical Illness and
• 40 1(k) Retirement Savings Plan
• H ealth and Dependent Day Care Flexible Spending (FSAs)
• Team Member Referral Program
• Spot Pet Insurance - up to 20% discount for employees

Pay Scale: $23.00-$27.00 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.