Move In Coordinator

WellQuest of Elk Grove; Elk Grove (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

WellQuest of Elk Grove in Elk Grove, CA is seeking a Move In Coordinator to support the Senior Living Advisor with administrative tasks, tours, and move-in processes. This role involves coordinating move-ins, organizing events, and maintaining communication with residents and families.

The position requires strong organizational and communication skills, experience in office coordination, and the ability to work independently in a health-care setting.

Qualifications

• Ability to speak and read English.
• Prior office coordination experience preferred.
• Health screening and criminal record clearance as required.

Responsibilities

• Maintain knowledge of property products and services for referrals and prospects.
• Walk the community tour route at the start of each day for daily tours readiness.
• Move-in/out coordination and resident transitions.
• Liaise with residents and families new to the community.
• Plan and implement community marketing events.
• Maintain active social media presence for the community.
• Manage inventory of collateral and marketing supplies.
• Enter inquiry information into marketing database and follow up as directed.
• Interact effectively with staff, physicians, residents, and families.

Skills

Communication

Organization

Sales process

Customer service

Marketing events

Tools

Microsoft Office

CRM database

Job description

Job DetailsJob Location: Elk Grove, CA 95624Position Type: Full TimeSalary Range: $26.00 - $28.00 HourlyJob Shift: AM

The Move In Coordinator is responsible for assisting the Senior Living Advisor in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; touring qualifying prospects, and assisting with resident move-ins as needed.

Responsibilities and essential job functions:

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• Walk the community tour route at the start of each day to ensure that the community is ready for daily tours.
• Move-in/out coordination.
• Serve as a liaison for residents and family members new to the community.
• Assist in planning and implementing all community marketing events.
• Assist in keeping community social media sites active and updated.
• Assist Senior Living Advisor in maintaining accurate inventory of collateral and marketing supplies.
• Coordinate smooth transitions between resident transfers from Independent Living to Assisted Living/Memory Care.
• Communicate with new or current residents about move related details.
• Prepare "Move-in Binder" for resident.
• Conduct a primary and secondary inspection of the apartment prior to occupancy.
• Give community tours as a backup to the Sales Director.
• Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• Entering new inquiry information into marketing database and follow-up with all correspondence, as directed.
• Able to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families.
• Must be highly motivated and able to work independently

QualificationsEducation

• Ability to speak and read English.

Experience

• Prior office coordination experience preferred.

Mathematical Skills

• Not applicable.

Reasoning Skills

• Ability to follow written and oral directions.

Oral/Written Communication Skills

• Ability to follow oral and written directions.

Equipment Used

• Ability to use standard office equipment.

Physical Effort

• Must be mobile.
• Other physical requirements as specified by department/function.
• Good physical health verified by a health screening, including:
  • A chest X-ray, or
  • An intradermal test result no more than 6 months prior to employment or within 7 days after employment.

Personal Characteristics

• Displays sincere compassion toward older adults.
• Demonstrates genuine concern for the physical and emotional needs of older people and their families.

Working Conditions

• Well-lighted, air-conditioned health care environment.
• Exposure to dust and air contaminants.
• May be required to clean outdoor areas.
• May be subject to local weather conditions.

Other

• Requirements as specified by Title 22.
• Must pass a criminal record clearance prior to beginning work in the community.
• Must have a valid First Aid card.