Move Coordinator & Team Lead (Part-Time)

WellRive; Madison (WI); On-site; USD 21,000 - 34,000; Part time

Job summary

WellRive is a nationally recognized pioneer in the Senior Move Management industry, seeking a part-time Move Manager in Madison, WI. You will lead the client’s move, coordinate team efforts, and ensure a seamless, stress-free experience by managing logistics from floor plans to packing and scheduling services.

You will work closely with clients and team members, pack/unpack when needed, and help arrange mover logistics while maintaining exceptional client satisfaction and adherence to company

Qualifications

• Ability to perform physical work on a regular basis and long days with no heavy lifting.
• Perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills; multitasking.
• Strong critical thinking and problem solving.
• Ability to stay calm in a demanding environment.
• Good collaborator and team player.
• Effective verbal and written communication.

Responsibilities

• Coordinate all aspects of the client’s move.
• Timely response to client’s initial request.
• Provide the client with an estimate.
• Travel to and from clients’ residences and all appointments related to the client’s move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients’ possessions safely and efficiently; hang pictures; make beds; stock cabinets; direct/assist loading/unloading and disposal of materials.
• Work well with moving companies and their team members.
• Gain knowledge of community resources to assist clients (e.g., estate sale planners, donation sites, disposal companies).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, portal navigation and data entry skills.
• Delegate tasks to ensure team efficiency.
• Strive for an excellent client experience on every job.
• Problem-solve on the spot (movers late, health concerns, etc.).
• Schedule all necessary services to complete client moves.
• Supervise multiple people and services simultaneously.
• Complete paperwork and documentation to client and office.
• Clear and concise communication with client, family, community, team, vendors and others.
• Follow up with client after job completion to ensure satisfaction.

Skills

Physical fitness

Customer service

Organization

Multitasking

Communication

Team player

Problem solving

Data entry

Portal navigation

Leadership

Time management

Estimating

Job description

WellRive is a nationally recognized pioneer in the Senior Move Management industry, seeking a part-time Move Manager in Madison, WI. You will lead the client’s move, coordinate team efforts, and ensure a seamless, stress-free experience by managing logistics from floor plans to packing and scheduling services.

You will work closely with clients and team members, pack/unpack when needed, and help arrange mover logistics while maintaining exceptional client satisfaction and adherence to company