Mountain Resort Ticket & Product Sales Specialist

Vail Resorts, Inc.; Keystone (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski passes

Lift tickets for family

Free ski lessons

Retail discounts

401(k) plan

Employee assistance

Training & development

Referral program

Housing availability

Job summary

Vail Resorts, Inc. is seeking a Ticket and Product Sales Agent to deliver an exceptional guest experience across our winter resorts.

You will work within the Product Sales & Services team, handling inquiries, processing sales for activities, passes, lessons and childcare, and helping guests plan an unforgettable mountain experience in a dynamic setting. Starting wage is $20.00/hr for Winter Seasonal 2026/2027, with full-time and part-time hours.

Qualifications

• Experience delivering guest service in person or over the phone/email.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, guest-facing environment.
• Basic computer and POS knowledge is a plus.

Responsibilities

• Work in our centers, ski locations, and ticket offices to deliver a memorable guest experience.
• Communicate with guests via phone and email to explain and sell resort products.
• Process sales for activities, passes, lessons, and childcare accurately.
• Complete daily end-of-shift POS/register audits.
• Be part of a friendly, professional team and uphold our service standards.
• Support across multiple departments as needed to keep the resort running smoothly.

Skills

Customer service

Communication

English fluency

Teamwork

Education

High School Diploma

Job description

Vail Resorts, Inc. is seeking a Ticket and Product Sales Agent to deliver an exceptional guest experience across our winter resorts.

You will work within the Product Sales & Services team, handling inquiries, processing sales for activities, passes, lessons and childcare, and helping guests plan an unforgettable mountain experience in a dynamic setting. Starting wage is $20.00/hr for Winter Seasonal 2026/2027, with full-time and part-time hours.