Mountain Resort Ticket Lead — Elevate Guest Experience

Vail Resorts

Colorado

On-site

USD 30,196 - 40,253

Full time

14 days+

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Benefits offered by this job

Free passes for employees

Discounts on lodging, food, gear

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Wellness benefits

Job summary

Beaver Creek Ski Resort in Beaver Creek, CO, is seeking a Lead Ticket Checker to supervise the daily operations of the scanning department, ensuring safety and delivering outstanding guest service in alpine conditions.

The Team Leader will manage shift coverage, handle equipment and pass issues, and work outdoors with a friendly, detail‑oriented approach. This is a Winter Seasonal 2026/2027 role with opportunity for growth and wellness benefits.

Qualifications

Excellent communication skills (English) and ability to present information in group settings.
Ability to lead others.
Intermediate or above skiing and riding skills.
Proficiency with Microsoft Office.
Willingness to learn company computer applications.

Responsibilities

Supervise the daily operations and safety of the scanning department.
Serve as a point of escalation to support scanning equipment issues, ticket/pass problems, and ticket/pass misuse.
Monitor daily job performance of the team, and provide coaching and discipline documentation.
Monitor staffing levels and make adjustments as needed.
Report and staff safety incidents to the manager immediately.
Plan and assist with orientations, trainings, and payroll.
Perform audits to track the performance of the scanning team.
Work with the lift operations team to ensure efficiency of maze set ups.
Other duties as assigned.