Motorcycle Service Porter & Operations Specialist

ZipRecruiter; Cuyahoga Falls (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

State 8 Motorcycles, Ohio’s leading motorcycle dealership, seeks a Motorcycle Service & Operations Specialist. This hybrid role combines porter and service advisor duties, requiring both technical handling of motorcycles and customer interaction. If you are passionate about motorcycles and thrive in a dynamic environment, this is the opportunity for you.

Benefits

Competitive pay and performance incentives

Health, dental, and vision benefits

Paid time off and holidays

Retirement plan options

Employee discounts on parts and gear

Qualifications

• Experience in a service department, automotive, or powersports industry preferred.
• Strong interpersonal and communication skills.
• Proficient with computer systems and POS software.

Responsibilities

• Move motorcycles safely and maintain cleanliness in the service area.
• Assist customers with service inquiries and provide estimates.
• Manage service orders and communicate with riders.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Physical task management

Tools

POS software

Job description

Job Description

Motorcycle Service & Operations Specialist – State 8 Motorcycles

Cuyahoga Falls, OH | Full-Time | Competitive Pay + Benefits

Join Ohio’s Premier Motorcycle Dealership – State 8 Motorcycles

State 8 Motorcycles is one of Ohio’s leading motorcycle dealerships, offering a wide selection of new and pre-owned motorcycles, expert service, and parts. Located in Cuyahoga Falls, OH, we pride ourselves on top-notch customer service, a broad brand selection, and factory-trained technicians dedicated to keeping riders on the road. If you’re passionate about motorcycles, enjoy hands-on work, and interacting with customers, this hybrid role is a great opportunity!

Position Overview:

As a Motorcycle Service & Operations Specialist, you will handle responsibilities of a Porter—organizing, cleaning, and preparing motorcycles for service—and a Service Advisor—assessing customer needs, providing estimates, and ensuring quality service. This versatile role requires moving between technical tasks and customer service, ideal for someone who thrives in a dynamic environment and loves motorcycles and people.

Key Responsibilities:

Porter Duties:

• Safely move motorcycles within the dealership and service area, ensuring proper handling and care.
• Maintain cleanliness and organization of the service area and showroom, including washing bikes and cleaning bays.
• Assist with inventory management, ensuring parts and accessories are organized and stocked.
• Help technicians with motorcycle prep and delivery, supporting smooth workflow.
• Assist in motorcycle delivery and pickup, ensuring safety and timeliness.

Service Advisor Duties:

• Greet riders promptly and assist with service inquiries in a professional manner.
• Understand and document customer service needs, recommending repairs and maintenance.
• Provide accurate estimates and explain work required to riders.
• Discuss financing options, warranties, and upgrades to help customers make informed decisions.
• Schedule appointments and communicate with technicians and riders.
• Update riders on service progress and follow up post-service for satisfaction.
• Manage service orders from start to finish, tracking progress and finalizing details.
• Identify upsell opportunities for maintenance, upgrades, or accessories.
• Process payments and ensure proper documentation.

Qualifications:

• Experience in a service department, automotive, or powersports industry preferred.
• Passion for motorcycles and basic knowledge of features and types (training provided).
• Strong interpersonal and communication skills.
• Highly organized with attention to detail.
• Comfortable with physical tasks and customer interactions.
• Ability to work independently and as part of a team.
• Positive attitude with a desire to exceed goals.
• Proficient with computer systems and POS software.
• Valid driver’s license with a clean record.
• Flexibility to perform porter and service advisor duties as needed.

A Day in the Life:

• Morning: Check in with the team, review schedules, prepare motorcycles, greet riders, and organize the area.
• Midday: Handle service inquiries, provide estimates, and follow up on progress.
• Afternoon: Assist with sales, coordinate test rides, and support closing activities.

Why Join Us?

• Work with passionate, knowledgeable team members in a growing market.
• Competitive pay and performance incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Retirement plan options.
• Employee discounts on parts and gear.
• A supportive environment that promotes learning and passion for motorcycles.

We value integrity, professional growth, and providing the best experience for riders. Join us and be part of our community!

How to Apply:

If you’re ready to start a rewarding career with a dynamic team, apply now and take the first step at State 8 Motorcycles.