Motorcycle Parts Sales & Customer Service Agent

Chaparral Motorsports; San Bernardino (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Chaparral Motorsports in California seeks a Mail Order Associate who can assist customers by phone, process orders, and provide product information from our catalog and web resources. You will handle inquiries, upsell accessories, and ensure accurate data entry for motorcycle and ATV parts orders.

Responsibilities include resolving issues, processing address changes, cancellations, and reflecting prices to customers while maintaining high service standards.

Qualifications

• Ability to assess customer needs and provide accurate information.
• Proven written and verbal communication in fast-paced environments.
• Strong attention to detail for order processing and data entry.
• Experience handling orders, changes, and cancellations is a plus.

Responsibilities

• Talk with customers by phone to answer questions about products and services.
• Process sales orders for motorcycle and ATV parts and accessories.
• Enter customer information into the computer and lookup records as needed.
• Suggest cross-sell and upsell opportunities while processing orders.
• Address complaints and coordinate with supervisors when needed.

Skills

Customer service

Active listening

Communication

Problem solving

Attention to detail

Time management

Tools

Chaparral catalog

Web resources

Job description

Chaparral Motorsports in California seeks a Mail Order Associate who can assist customers by phone, process orders, and provide product information from our catalog and web resources. You will handle inquiries, upsell accessories, and ensure accurate data entry for motorcycle and ATV parts orders.

Responsibilities include resolving issues, processing address changes, cancellations, and reflecting prices to customers while maintaining high service standards.