MOTOR VEHICLE SUPERVISOR

Tarrant County; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Tarrant County is seeking a capable supervisor for the Motor Vehicle division to oversee front line staff, manage registrations and titles, and ensure smooth operation of sub-contractor sites. You will balance cash, assist customers, and support management in procedural updates and staff training.

The role involves rotating responsibilities, maintaining records, and resolving complex MV issues while ensuring public service standards are met.

Qualifications

• Requires 5 years office or retail experience, 3 of which must be motor vehicle experience with TxDMV RTS or equivalent.
• Must know all phases of motor vehicle registration, titles, regulations, and laws.
• Aptitude for basic math and knowledge of office equipment operation.
• Experience dealing with the public.

Responsibilities

• Supervises Motor Vehicle front line staff and maintains personnel records; monitors productivity and attendance; audits work.
• Opens and closes motor vehicle cash registers and balances registers; may prepare bank deposits.
• Assists customers by mail, telephone, and in person; assists staff with customers and/or technical problems.
• Issues controlled supplies; checks receipts; maintains detailed inventory records; conducts audits for accuracy.
• Assumes the Manager's duties in absence; participates in hiring and training; prepares reports for management.
• Resolves high level MV problems; researches MV questions and provides appropriate response.
• Coordinates assignments; resolves staffing issues with Managers; recommends updates to procedures and documentation.

Skills

Staff supervision

Cash handling

Customer service

Motor vehicle systems knowledge

Training & coaching

Education

High School diploma or equivalent

Job description

Supervises personnel and directs the operations of the Motor Vehicle division of the County Tax Assessor-Collection in the absence of the manager. Incumbent directs operations in the areas of registration renewals, motor vehicle title transfers, sub-contractor sites, and dealer sub-contract sites.

1. Supervises Motor Vehicle front line staff. Maintains personnel records, monitors productivity, reports attendance, and audits work.
2. Opens and closes Motor Vehicle cash register and balances registers at the end of the day. May prepare Motor Vehicle bank deposits.
3. Assists customers by mail, telephone, and in person. Assists staff with customers and/or technical problems.
4. Issues controlled supplies. Checks receipts and checks finished work daily. Keeps detailed inventory records and conducts audits for accuracy.
5. Assumes the Manager's duties in his/her absence.
6. Resolves high level MV problems.
7. Research MV questions and provides appropriate response.
8. Provides first level supervision of staff.
9. Coordinates assignments and resolves staffing issues with Managers.
10. Recommends updates to procedures and documentation.
11. Trains new employees or employees new to an assignment.
12. Complies reports for management.
13. May balance subordinate funds and transactions on a daily basis.
14. Will be required to rotate responsibilities on a routine basis.
15. Evaluates subordinate performance.
16. Recommends training and discipline as appropriate.
17. May participate in the hiring of new employees.
18. Performs all other related duties as assigned.

• High School diploma or equivalent.
• Five (5) years office or retail experience is required, three (3) of which must be motor vehicle experience withthe Texas Department of Motor Vehicles (TxDMV) Registration and Title System (RTS), TxDMV’s webDEALER, or another state’s motor vehicle system.
• Must know all phases of motor vehicle registration, titles, regulations, and laws. Knowledge of Property Tax Laws and Rules.
• Aptitude for basic math and knowledge of office equipment operation.
• Experience dealing with the public.

While performing the duties of this position, the incumbent is regularly required to sit, stand, lift, transport, stoop, grasp, climb, walk and bend.