Motor Vehicle Registration Representative

Laramie County; Cheyenne (WY); On-site; USD 34,000 - 46,000; Full time

Job summary

Laramie County in Cheyenne, WY, seeks a detail‑oriented staff member to support motor vehicle registration and customer service functions. You will examine documents, issue registrations and plates, and guide registrants through tax processes in compliance with state laws.

Responsibilities include tax collection, fund handling, renewal processing, inventory management, and RIS system research. Strong accuracy and customer service experience are essential.

Qualifications

• High School Diploma or equivalent; 1 year customer service experience; bondable.
• Knowledge of motor vehicle division activities and related statutes.
• Ability to balance cash drawers and handle funds.

Responsibilities

• Examine and evaluate vehicle registration documents; issue registrations and plates.
• Collect sales tax, assess penalties, and issue receipts; balance cash drawer.
• Inform registrants about tax codes, laws and procedures.
• Process specialty plates and renewal forms; manage sticker inventory.
• Research titles, sales tax, and RIS databases for delinquent accounts.
• Audit records for compliance with state rules and regulations.
• Perform other duties as assigned.

Skills

Motor vehicle knowledge

Customer service

Cash handling

Regulatory compliance

Education

High School Diploma or equivalent

Job description

Under direct supervision, performs various motor vehicle registration and customer service functions.

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Examines and evaluates required vehicle registration documentation in accordance with Federal/State laws and departmental procedures; issues vehicle registration and license plates; upon denial, provides information and instruction to registrants.
• Examines and evaluates documents required for vehicle sales tax collection in compliance with State law, regulations and departmental procedures; collects sales tax, assesses interest and penalties, and issues receipts.
• Collects, counts and disburses funds related to vehicle transactions; balances assigned cash drawer.
• Communicates and provides information to registrants/taxpayers in relation to tax codes, laws, principles and procedures; ensures compliance with vehicle registration and sales tax payment processes.
• Processes, orders and receives specialty plates and application forms; prepares renewal registration postcards for mailing; validates sticker inventory, selects and posts pertinent information on specific registration and sales tax records; investigates and corrects vehicle identification numbers.
• Drafts written correspondence; provides assistance with coordinating office supply inventory as required.
• Conducts research using the State Registration Information System (RIS); researches titles, sales tax, and registration databases for delinquent sales tax.
• Audits and corrects vehicle registration records for compliance and ensures consistent application of State rules and regulations.
• Performs other duties as assigned or required.

Knowledge and Skills:

• Knowledge of motor vehicle division activities and functions.
• Knowledge of Federal and State statutes applicable to vehicle registration and sales tax collection.
• Knowledge of vehicle registration and sales tax documentation.
• Knowledge of cash drawer balancing processes.

• Skill in performing various motor vehicle registration functions.
• Skill in providing general information in relation to vehicle registration and sales tax payments.
• Skill in ensuring compliance with departmental policies and procedures.
• Skill in collecting/disbursing funds and balancing cash drawers.Skill in working with and providing assistance to the general public.

Minimum Qualifications:

High School Diploma or equivalent; AND one (1) year customer service experience; or equivalent combination of education, training and experience. Must be bondable.