Motor Vehicle Examiner

CT; Wethersfield (CT); On-site; USD 20,000 - 25,000; Part time

Benefits offered by this job

State Employee Benefits Overview

Professional growth and development

Healthy work/life balance

Job summary

The Connecticut Department of Motor Vehicles (DMV) is seeking a part-time Motor Vehicle Examiner for the Customer Contact Center. The role handles inquiries about registrations, licenses, and appointments, using knowledge of statutes, regulations, and procedures.

Work is in a fast-paced, high-volume environment with calls, emails, and letters. Candidates should have clerical experience, strong customer service, and the ability to clearly explain DMV processes.

Qualifications

• Three (3) years of clerical experience.
• One (1) year of general experience with front-line public contact and information provision or telephone customer service.
• College training may substitute for general experience on the basis of 15 semester hours = 1/2 year, up to 2 years.

Responsibilities

• Review applications and documents for accuracy and completeness.
• Assist customers with registrations, licenses, and title inquiries.
• Schedule appointments and process associated fees.
• Explain statutes, regulations, and procedures clearly to the public.
• Respond to inquiries via calls, emails, and letters.
• Maintain records and operate standard office equipment.

Skills

Interpersonal skills

Oral and written communication

Customer service

Education

High school diploma or equivalent

College coursework substitution for experience

Job description

Introduction

The State of Connecticut Department of Motor Vehicles (DMV) is now accepting applications for a part time Motor Vehicle Examiner position within the Customer Contact Center.

WHAT WE CAN OFFER YOU

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

• Office/On-Site.
• Monday - Friday.
• Part Time, 34 hours per week.
• Work Schedule: Monday through Friday between 8:00 AM and 4:30 PM.

THE ROLE

The Customer Contact Center is one of the first places customers reach out to for information. It is a fast‑paced, high‑volume environment that handles inbound calls and customer emails covering all aspects of the Department of Motor Vehicles. The team provides clear, complete, and accurate information based on agency statutes, regulations, and procedures.

The Motor Vehicle Examiner will handle inquiries through calls, emails, and letters related to obtaining registrations or licenses, as well as assisting customers with various appointments offered by the agency. You will research and resolve issues involving vehicle registrations, titles, and licenses, and communicate effectively to explain statutes, regulations, and procedures to a wide range of customers.

ABOUT US

At the DMV, we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Please watch the video below to hear a message from our Commissioner at the CT DMV!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

• Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
• Performs limited restorations of driver licenses or motor vehicle registrations;
• Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
• Determines proof of ownership and existence of encumbrances from information submitted;
• Contacts municipal collectors of revenue to obtain clearance;
• Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
• Compares data elements with automotive reference manuals and manufacturer's publications for verification;
• Checks for erasures or omissions in typing;
• Responds to inquiries from the public and co‑workers and provides correct information on requirements and procedures;
• Issues motor vehicle operator licenses containing photograph of applicant;
• Collects fees;
• Verifies and validates applications and supporting documentation;
• Operates camera;
• Die cuts and laminates photographs to licenses;
• Makes minor adjustments to and performs routine maintenance on equipment;
• Operates cash register and other office equipment such as calculators and computer terminals;
• Schedules appointments;
• Prepares financial documents and reports;
• Balances cash and documents;
• Processes registration renewals;
• Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
• Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
• May maintain records including approved and rejected applications;
• May perform specific research assignments such as chain of ownership or lien information;
• May clear duplicate identification lists;
• May type;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures;
• Skills
• interpersonal skills;
• oral and written communication skills;
• in performing arithmetical computations;
• Ability to handle and count money;
• read, comprehend and apply laws, policies and procedures;
• maintain records;
• examine documents for completeness and accuracy;
• operate personal computer, computer terminals and office equipment;
• operate office suite software;
• use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face‑to‑face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience responding to internal stakeholders’ and customers’ inquiries by phone and email, providing information and resolving issues in a Call Center environment.
• Experience prioritizing multiple assignments, coordinating with team members, and meeting all required deadlines.
• Experience processing customer inquiries by identifying needs, providing information and routing issues to the department involved.
• Experience de‑scaling customer concerns by using active listening and solution‑focused communication to resolve issues.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a

position or group of positions that share general characteristics and are

categorized under a single title for administrative purposes.

As such, a job class is not meant to be

all-inclusive of every task and/or responsibility.