Motor Vehicle Direct Client Service Specialist I

Vermont; Rutland (VT); On-site; USD 31,000 - 48,000; Full time

Benefits offered by this job

80% medical premium

Dental plan included

12 paid holidays

Pension plan

Tuition reimbursement

Flexible FSAs

Life insurance

Wellness program

Job summary

The State of Vermont is seeking a Motor Vehicle Direct Client Service Specialist I in Rutland, VT. This full-time, permanent role requires handling high volumes of customer interactions, issuing road and written tests, and traveling to other DMV offices as needed.

Ideal candidates have 2+ years in customer service or DMV experience, strong attention to detail, and comfort with money handling. Benefits include robust health coverage and retirement options.

Qualifications

• Experience in customer or client service with significant public contact and regular use of computer programs.
• DMV experience or related public service background is acceptable.

Responsibilities

• Serve large numbers of customers daily in a fast-paced environment.
• Administer road and written tests; ensure accuracy and safety.
• Travel to other DMV offices as needed and manage cash handling.

Skills

Customer service

Public interaction

Attention to detail

Money handling

Independence

Education

2+ years customer service experience

DMV experience

Job description

Select how often (in days) to receive an alert: Create Alert

Title: Motor Vehicle Direct Client Service Specialist I

Application Deadline Date: 11/23/2026

Department: Transportation Agency

Location: Rutland, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $22.51

Maximum Salary: $34.91

Overview

The Motor Vehicle Direct Client Service Specialist I is a fast-paced position that requires dealing with large numbers of customers every day. Candidates should be able to work independently and make informed decisions. Attention to detail is critical. The ability to process large sums of money and excellent customer service skills are required for this position.

This is not a remote position and work will take place within the Rutland DMV offices. This position will administer road and written tests in inclement weather and will travel to other offices, so reliable transportation is a must.

Minimum Qualifications

Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs.
OR
Six (6) months or more of work experience in the Vermont Department of Motor Vehicles.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.