Motor Vehicle Direct Client Service Specialist I

State of Vermont; Newport, Northern (RI, KY); Hybrid; USD 31,000 - 48,000; Full time

Benefits offered by this job

Medical premium

Dental plan

Paid holidays

FMLI

Pension plan

457(b) plan

Tuition reimbursement

FSAs

Life insurance

Wellness program

Public Service Loan Forgiveness

Job summary

The State of Vermont, Department of Transportation, is hiring a Motor Vehicle Direct Client Service Specialist I in Newport, VT. The role requires handling customer inquiries, administering road and written tests, and working in a fast-paced, in-person setting.

Applicants must be able to work independently, manage large money sums, and travel to other offices when needed. A background check and fingerprinting are required for eligibility.

Qualifications

• Two or more years of customer or client service experience with significant public contact and regular use of computer programs.
• Six months or more of work experience in the Vermont Department of Motor Vehicles.

Responsibilities

• Interact with large numbers of customers daily and provide accurate information.
• Handle money transactions and process tests in Newport DMV offices.
• Travel to other offices as needed and work in a fast-paced environment.

Skills

Customer service

Job description

Select how often (in days) to receive an alert: Create Alert

Title: Motor Vehicle Direct Client Service Specialist I

Application Deadline Date: 10/19/2026

Department: Transportation Agency

Location: Newport, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $22.51

Maximum Salary: $34.91

Overview

The Motor Vehicle Direct Client Service Specialist I is a fast-paced position that requires dealing with large numbers of customers every day. Candidates should be able to work independently and make informed decisions. Attention to detail is critical. The ability to process large sums of money and excellent customer service skills are required for this position.

This is not a remote position and work will take place within the Newport DMV offices. This position will administer road and written tests in inclement weather and will travel to other offices, so reliable transportation is a must.

Who May Apply

This position, Motor Vehicle Direct Client Service Specialist I (Job Requisition #55851), is open to all State employees and external applicants. If you would like more information about this position, please contact [e-mail] . Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via e-mail. You must apply online to be considered.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

Minimum Qualifications

Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs. OR Six (6) months or more of work experience in the Vermont Department of Motor Vehicles.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.