Motor Vehicle Assistant - Part-Time

Delanomn; Delano (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Delanomn in Minnesota is seeking a detail-oriented clerk to support motor vehicle and DNR services. You will assist customers, verify documents, and process registrations and license transactions in accordance with state statutes.

The role involves cash handling, daily reconciliation, and maintaining accurate records, with a focus on accuracy, efficiency, and polite public service in a fast-paced municipal office.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience.
• Experience using personal computers and Microsoft Office.

Responsibilities

• Verify identity, documents, and eligibility for licenses and registrations.
• Process fees, taxes, and registration costs per state requirements.
• Maintain inventories and process daily financial records.
• Respond to customer inquiries in person or by phone.
• Prepare reports and balance cash receipts daily.
• Ensure compliance with state laws and city policies.

Skills

Customer service

Microsoft Office

Cash handling

Data entry

Communication

Organization

Attention to detail

Problem solving

Multitasking

Education

High school diploma

Associate degree preferred

Tools

State licensing systems

Job description

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Processes Motor Vehicle and DNR Transactions

• Verifies customer identity, ownership documentation, insurance coverage, and other required eligibility documents.
• Calculates and collects applicable fees, taxes, and registration costs for license renewals, title transfers, registration changes, and other transactions in accordance with Minnesota statutes and Department of Public Safety requirements.
• Issues the appropriate license plates, registration validation stickers, permits, and related credentials.
• Accurately prepares, processes, and submits all required forms and documentation to the State of Minnesota.
• Conducts ownership and vehicle record verifications, identifies discrepancies, and resolves registration or calculation errors.
• Reviews customer documentation, exercises sound judgment when evaluating unusual or incomplete information, and determines appropriate action within established policies and procedures.
• Responds to customer inquiries by phone and in person regarding motor vehicle and Department of Natural Resources (DNR) licensing, registration, and related services.

Maintains Financial Records, Inventory, and Required Reporting

• 1. Receives, processes, and accurately balances daily cash receipts, checks, credit card payments, and other transaction records.
• Prepares daily deposits and reconciles receipts with register totals and transaction records.
• Maintains accurate inventories of license plates, registration stickers, permits, and other controlled State-issued materials, and orders inventory as needed.
• Prepares and submits all required daily, monthly, and other periodic reports to the State of Minnesota in a timely and accurate manner.
• Maintains complete and accurate financial and transaction records in accordance with State requirements and City policies.
• Performs other duties as assigned

Required Knowledge, Skills, and Abilities

• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, elected officials, and the public.
• Ability to organize, prioritize, and coordinate multiple work assignments while maintaining accuracy and attention to detail.
• Ability to meet deadlines and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, including word processing, spreadsheets, and database software.
• Strong customer service and interpersonal skills, with the ability to provide courteous and professional service.
• Knowledge of basic mathematics, including the ability to accurately calculate, reconcile, and handle cash transactions.
• Strong data entry and keyboarding skills, including proficiency with 10-key data entry.
• Knowledge of State of Minnesota motor vehicle and Department of Natural Resources (DNR) laws, procedures, and licensing requirements, or the ability to obtain such knowledge.
• Ability to effectively resolve customer questions, concerns, and complaints with professionalism and tact.
• Ability to communicate effectively in person and by telephone.
• Ability to read, interpret, and accurately enter information from computer screens, forms, and other written documents.

Minimum Qualifications

• High school diploma, G.E.D., or equivalent.
• Two (2) years of customer service experience.
• Experience using personal computers, including Microsoft Office applications.

Preferred Qualifications

• Associate degree in public administration, business administration, accounting, mathematics, or a related field.
• Two (2) years of experience in municipal government, a motor vehicle office, or a comparable public service environment.
• Two (2) years of experience processing cash transactions, balancing receipts, or performing financial reconciliations.
• Three (3) years of customer service experience in a high-volume environment.
• Experience working with state licensing systems or government recordkeeping software