Customer Service Representative

Motion; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Motion Industries in Knoxville, TN seeks a Senior Customer Service Representative to respond to inquiries and process orders, leveraging deep product knowledge to meet customer expectations. The role focuses on building strong customer relationships, guiding junior staff, and optimizing pricing within policy, while ensuring accurate inventory and timely order fulfillment.

The position requires 5+ years in customer service, excellent communication, and strong negotiation skills, with a focus on

Qualifications

• Requires a high school diploma or GED; 5+ years of related experience.
• Excellent communication, listening, and written/verbal skills; ability to multi-task and manage time efficiently.
• Strong negotiation, product knowledge, and attention to detail; reliable and organized.

Responsibilities

• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build relationships to drive repeat business and process improvements.
• Maintain inventory levels by placing orders as needed.
• Handle orders up to $5,000 per line and $10,000 per PO without approval; expedite backorders.
• Source products from branch, DC, or supplier inventories; determine cost-effective shipping.
• Handle customer returns; assist with resolving complex inquiries and quotes.
• Coach and guide less experienced representatives; participate in training.

Skills

Communication skills

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Knoxville, TN, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000009741**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.* Responds to complex customer inquires regarding products, provides quotes, and handles order entry.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED* Five (5) or more years of related experience or an equivalent combination.* **KNOWLEDGE, SKILLS, ABILITIES*** Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.* Reliability, organization, and attention to detail required.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:*** None required.**SUPERVISORY RESPONSIBILITY:****BUDGET RESPONSIBILITY:*** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.