Field Service Technician

Motion Industries (MOT); Elkview (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

Motion Industries (MOT) is seeking a Field Service Technician to provide on-site support for hydraulics, component repair, welding, and related equipment at customer sites. Responsibilities include on-site repairs, installation, diagnostics, and 24/7 on-call duties to support uptime and customer satisfaction.

Under supervision, you will diagnose problems, perform preventative maintenance, read hydraulic schematics, and train customers on operational aspects.

Qualifications

• Typically requires a technical degree and 0 to 3 years of related experience or an equivalent combination.
• Ability to read hydraulic schematics.
• Excellent driving record preferred.
• Excellent verbal and written communication skills.
• Ability to operate shop equipment safely.

Responsibilities

• Performs on-site services for new and existing clients, including emergency repairs and upgrades.
• Installs, diagnoses, repairs and supports equipment at customer sites, with 24/7 on-call availability.
• Communicates findings to customers and recommends system enhancements or repairs.
• Ensures safety standards and regulatory compliance during service activities.

Skills

Read hydraulic schematics

Operate shop equipment safely

Verbal and written communication

Customer service

Education

Technical degree

Job description

SUMMARY:Under direct supervision, the Field Service Technician performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. The Field ServiceTechnician performs repair, preventative maintenance and installation with regionalresponsibility for equipment and systems.JOB DUTIESPerforms on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.Provides technical support and training to customers on operational or maintenance aspects of system equipment.Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESAbility to read hydraulic schematics.Ability to operate shop equipment safely.Excellent verbal and written communication skillsWork effectively with customers, peers and management to resolve client issues.PHYSICAL DEMANDS:Push/pull up to 100 poundsLift/carry up to 100 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONS:Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY:No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday payNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.