Mortgage Workout Specialist

Fifth Third; Cincinnati (OH); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking an Homeowners Assistance Counselor in Cincinnati, OH. The role guides delinquent mortgage customers toward workout options, including forbearance, repayment plans, and modifications, while adhering to investor and regulatory guidelines.

Strong communication, negotiation, and analytical skills are essential to minimize losses and support customer retention within a compliant framework.

Qualifications

• HSD or equivalent; two years collection or customer service experience preferred.
• Knowledge of mortgage default timelines and loss mitigation options.
• Ability to explain workout options and negotiate with the customer.

Responsibilities

• Contact delinquent customers to discuss workout alternatives.
• Analyze borrower circumstances to suggest forbearance, repayment plans, or modifications.
• Negotiate and document loss mitigation actions with customers and investors.
• Maintain records of collection efforts and escalate when needed.
• Ensure compliance with FDCPA, privacy laws and bank policies.

Skills

Communication skills

Negotiation

Analytical thinking

Teamwork

Education

High School Diploma or equivalent

Tools

Excel

Access

Word

Outlook

Job description

Fifth Third Bank is seeking an Homeowners Assistance Counselor in Cincinnati, OH. The role guides delinquent mortgage customers toward workout options, including forbearance, repayment plans, and modifications, while adhering to investor and regulatory guidelines.

Strong communication, negotiation, and analytical skills are essential to minimize losses and support customer retention within a compliant framework.