Mortgage Technology Support Specialist

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. in Jacksonville, FL is seeking a Client Support Associate to act as a subject-matter and product-area specialist, delivering timely resolutions for questions and errors in ICE Mortgage Technology products and services.

You will handle phone and email support, review property descriptions, research tax issues, investigate discrepancies, and stay current with state tax/fee laws while collaborating with internal teams.

Qualifications

• High school diploma or GED required.
• 1 year of customer support experience or help desk exposure.
• Mortgage servicing or origination experience preferred.
• Real estate experience is a plus.
• Excellent customer service skills demonstrated.
• Strong written and verbal communication and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Performs customer support functions via phone and email.
• Reviews property descriptions to establish identity of property.
• Researches and gathers information for tax issues (delinquent lawsuits, bills).
• Investigates property value and exemption discrepancies.
• Researches tax and fee discrepancies for mortgage closings and title issues.
• Keeps abreast of changes in state property tax/fee laws.
• Performs other related duties as assigned.

Skills

Customer service

Problem solving

Communication

Teamwork

Organization

Education

High school diploma or GED

Job description

Intercontinental Exchange Holdings, Inc. in Jacksonville, FL is seeking a Client Support Associate to act as a subject-matter and product-area specialist, delivering timely resolutions for questions and errors in ICE Mortgage Technology products and services.

You will handle phone and email support, review property descriptions, research tax issues, investigate discrepancies, and stay current with state tax/fee laws while collaborating with internal teams.