Mortgage Systems Administrator

FORUM Credit Union; Fishers (IN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive Base Pay

Student Loan Reimbursement

Tuition Assistance

Wellness Programs

Community Involvement and Paid Volunte

Professional Development/Award Winning

401(k) with Match

Comprehensive Benefits Package

Generous Paid Time Off

Job summary

FORUM Credit Union seeks a Mortgage Systems Administrator to own the Mortgage Lending System, LOS configuration, and ongoing optimization. You will partner with Mortgage Operations, Compliance, Risk, and IT to ensure secure, compliant, and efficient systems.

You will administer user access, workflows, and system settings while guiding enhancements, incident response, and vendor coordination to deliver a streamlined experience for staff and members.

Qualifications

• Bachelor's degree in Information Systems, Business, or related field or equivalent experience.
• 3–5 years administering or supporting a mortgage lending system or LOS.
• Experience with user access management, system configuration, and workflow administration.
• Familiarity with Encompass and reporting/analytics tools preferred.
• Strong understanding of the mortgage origination lifecycle from application to funding.
• Ability to troubleshoot issues and partner with users and vendors.

Responsibilities

• Administer user accounts, roles, personas, and permissions for the Mortgage Lending System.
• Configure system settings, workflows, forms, and fields to support operations.
• Develop and implement system enhancements and process improvements.
• Troubleshoot issues, manage incidents, and coordinate resolutions.
• Oversee system releases, testing, deployment, and stakeholder communication.
• Support integrations with third-party tools and pricing/verification services.
• Create reports, dashboards, and data extracts while preserving data integrity.
• Collaborate with Compliance, Risk, and IS teams to support audits and security.

Skills

User access management

System configuration

Workflow administration

Mortgage LOS experience

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Information Systems, Business, or related field

Tools

Encompass

Job description

Overview

Join Our Team as a Mortgage Systems Administrator!

Are you passionate about technology, process improvement, and supporting the mortgage lending experience? FORUM Credit Union is looking for a detail-oriented and collaborative Mortgage Systems Administrator to serve as the subject matter expert and primary administrator for our Mortgage Lending System.

In this role, you'll be responsible for the ongoing administration, configuration, support, and optimization of our Loan Origination System (LOS), Point of Sale (POS) platform, and third-party integrations. You'll partner closely with Mortgage Operations, Secondary, Compliance, Risk, Information Security, and IT teams to ensure our systems remain secure, efficient, and aligned with regulatory and business needs.

The Mortgage Systems Administrator plays a critical role in maintaining system stability, implementing enhancements, supporting users, and driving continuous improvements that help deliver an exceptional experience for both employees and members.

Responsibilities

What you\'ll do:

• Administer user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews
• Configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs
• Develop, test, document, and implement system enhancements and process improvements
• Troubleshoot system issues, manage incidents, monitor system performance, and coordinate resolutions with internal teams and vendors
• Manage system releases and updates, including impact analysis, testing, deployment coordination, and stakeholder communication
• Support integrations and third-party vendor tools, including document providers, pricing engines, and credit and verification services
• Create and maintain reports, dashboards, and data extracts while ensuring data integrity and consistency across environments
• Partner with Compliance, Risk, and Information Security teams to support audits, maintain controls, and ensure secure system configurations
• Maintain system documentation, procedures, and configuration inventories
• Serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations

You may enjoy this job if:

• You take ownership and are motivated to drive results
• You thrive in a highly detailed and process-driven environment
• You enjoy solving complex technical and operational challenges
• You are passionate about improving systems and finding efficiencies
• You can balance multiple priorities while maintaining accuracy
• You build strong relationships and work effectively across departments
• You enjoy supporting others and serving as a trusted subject matter expert

Qualifications

What we're looking for:

• Bachelor's degree in Information Systems, Business, or a related field, or an equivalent combination of education and experience
• Three to five years of experience administering or supporting a mortgage lending system or comparable mortgage LOS
• Experience with user access management, system configuration, and workflow administration
• Prior experience with Encompass and familiarity with reporting and analytics tools preferred
• Strong understanding of the mortgage origination lifecycle, from application through closing and funding
• Ability to troubleshoot technical and operational issues while effectively partnering with business users and vendors

Employee perks:

• Competitive Base Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401(k) with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.