Mortgage Systems Administration Coordinator 2- Pittsburgh

First National Bank of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 65,000 - 80,000; Full time

Job summary

First National Bank of Pennsylvania in Pittsburgh, PA seeks a Mortgage Systems Administration Coordinator 2 to manage provisioning, installation, configuration, operation and maintenance of our mortgage systems and related infrastructure.

Responsibilities include system monitoring, security checks, ticketing support, and participation in system implementations and upgrades, while adhering to risk management and regulatory requirements.

Qualifications

• High School or GED is the minimum education required.
• 3 years of related experience.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.

Responsibilities

• Researches and responds to a ticketing system for user issues.
• Develops and maintains installation and configuration procedures.
• Monitors daily system health and verifies hardware, servers, and key processes.
• Performs regular security monitoring to identify intrusions.
• Participates in system implementations.
• Manages user accounts per request.
• Identifies automated approaches to system administration.
• Contributes to risk management by following the risk program.

Skills

Communication skills

Customer service

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Multi-tasking

Education

High School or GED

Job description

Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Position Title: Mortgage Systems Administration Coordinator 2

Business Unit: Mortgage Administration

Reports to: Manager of Mortgage Systems and Operations

Position Overview:

This position is primarily responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure. The incumbent participates in implementation of new systems, upgrades, and deployment of workflow procedures. The incumbent completes testing and documentation of system changes. The incumbent ensures that system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff, volunteers and business partners.

Primary Responsibilities:

Researches, maintains and responds to an internal ticketing system for user issues.

Develops and maintains installation and configuration procedures.

Performs daily system monitoring verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs.

Performs regular security monitoring to identify any possible intrusions.

Participates in system implementation.

Creates, changes and deletes user accounts per request.

Develops and maintains installation and configuration procedures.

Researches and recommends innovative, and where possible, automated approaches for system administration tasks. Identifies approaches that leverage our resources and provide economies of scale.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent customer service skills

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.