Mortgage Specialist

Meriwest Credit Union; San Jose (CA); Presencial; USD 90.591.000 - 113.101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision on day 1

Long Term Care Insurance

Tuition Reimbursement/Student Loan Rep

Pension Plan/401K

Bonus potential

PTO/Holiday program

Career growth programs

In‑house fitness center

Mortgage discount after 6 months

Descripción de la vacante

Meriwest Mortgage is seeking a Mortgage Specialist in San Jose, CA to provide servicing and operational support for a multi‑billion portfolio. You will coordinate with borrowers, branches, call center, and Cenlar, handling documentation, investor deliveries, post‑closing tasks, and audits.

The role emphasizes accuracy, process improvement, and collaboration with Compliance and accounting to resolve issues and ensure timely mortgage servicing operations.

Formación

• Three to five years of mortgage servicing, post‑closing, investor delivery, or loan operations experience.
• Two‑year college degree or equivalent training.
• Excellent written and verbal communication; ability to handle confidential information.

Responsabilidades

• Serve as primary servicing resource for borrowers, members, branches, and Cenlar; research questions and advise on next steps.
• Upload funded loans and documents to Cenlar; ensure proper boarding and investor delivery.

Conocimientos

Strong communication

Problem solving

Organizational skills

Excel skills

Educación

Two-year degree

Herramientas

Excel

Cenlar system

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Specialist

Full-Time Regular San Jose, CA, US

Meriwest Mortgage

Position Summary:

Provide servicing and operational support for Meriwest Mortgage’s approximately $1.2 billion servicing portfolio. Serve as a central point of contact among borrowers, members, branches, the call center, mortgage staff, Cenlar, investors, and other service providers. Research servicing matters, coordinate next steps and escalations, support loan boarding and investor delivery, and assist with audits, collateral administration, lock desk activities, and post-closing processes.

Essential Duties and Responsibilities:

• Serve as the primary servicing resource for borrowers, members, branches, the call center, mortgage staff, and Cenlar. Research account and servicing questions, review applicable policies and guidelines, communicate requirements and next steps, provide requested documents, and refer or elevate exceptions and matters requiring additional authority.
• Upload funded loans and supporting documents to Cenlar. Review daily extracts to confirm loans are boarded successfully and assigned to the correct investor. Resolve boarding or documentation issues, send required purchase information, maintain open satisfaction and document reports, provide paid‑in‑full deeds within required timelines, prepare WISH Grant reconveyances, and update reconciliation reports.
• Coordinate post‑funding investor delivery activities for Fannie Mae, Freddie Mac, Meriwest Credit Union, HEART, and other applicable investors. Gather and enter required data, submit purchase documents, monitor receipt of purchase funds, work with Accounting on payment reconciliation, and provide missing documentation needed to complete investor purchase.
• Coordinate mortgage documentation for internal, investor, TENA, and regulatory audits. Work with Compliance and other partners to address documentation or guideline questions. Maintain and update servicing procedures based on regulatory requirements, process improvements, and management direction.
• Support servicing matters involving loss mitigation, collections, and pre‑collection review. Review available loan information and applicable guidelines to help determine the appropriate next step, communicate requirements, and route matters requiring approval, exception handling, or specialized review.
• Coordinate collateral and paid‑off loan documentation with the external vault or collateral custodian. Track collateral, organize paid‑in‑full files, facilitate document retrieval and return, maintain related records, and support payoff, satisfaction, and reconveyance processes.
• Serve as a resource for mortgage insurance, property tax, escrow, and servicing questions. Verify mortgage insurance setup, assist with research and corrections, and prepare daily payment, impound, and wire‑related spreadsheets.
• Assist with lock desk, shipping, post‑closing document review and filing, loan file review for TENA quality control, and other mortgage operational activities as assigned.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

• Three years to five years of similar or related mortgage servicing, post‑closing, investor delivery, or loan operations experience, including experience working with a sub‑servicer such as Cenlar. Equivalent combinations of education and experience may be considered.
• A two‑year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• The position communicates with borrowers, members, internal teams, auditors, vendors, and service providers regarding sensitive or confidential servicing matters. The role must explain requirements clearly, respond professionally to escalated concerns, and coordinate effectively across departments.
• Working knowledge of mortgage servicing, loan boarding, investor delivery, collateral administration, mortgage insurance, property taxes, escrow, payoff and reconveyance processes. Ability to research and interpret established policies and guidelines, identify issues, maintain accurate records, update procedures, and elevate matters outside established authority. Strong written and verbal communication, organization, problem‑solving, and Excel skills are required.

Do you want to be valued as an employee?

Employees are Meriwest’s most valuable resource. We are committed to removing barriers to access and enhancing opportunities for all individuals based on merit and potential. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. . The Mortgage Specialist position is a Grade 8.

Target Range: $31.61 to $39.52*

*The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications.

We also offer an excellent, fully comprehensive benefits program, including:

• Medical/Dental/Vision on the first day of employment for full‑time employees
• Free Long Term Care Insurance for employees
• Tuition Reimbursement/Student Loan Repayment Plan
• Pension Plan/401K
• Bonus and incentive potential
• Generous Paid Time Off (PTO)/Holiday program
• Career growth support and planning programs
• In‑house fitness center
• Discounts on new Mortgage after 6 months of employment

Meriwest is an equal opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.