Mortgage Special Projects Manager

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription benefits

Paid holidays & PTO

401(k) with match

Tuition reimbursement

Teledoc

Job summary

Truliant Federal Credit Union in Winston-Salem, NC is seeking a Mortgage Special Projects Manager to lead high-impact mortgage initiatives that enhance member experience and operational efficiency. You will partner with mortgage leaders, business units, vendors, and IT to turn strategy into measurable results while guiding teams through planning and execution.

This role requires 7+ years of senior mortgage experience and strong skills in process improvement, stakeholder management, and

Qualifications

• 7+ years of senior-level mortgage experience.
• Lead complex mortgage projects from planning through implementation.
• Knowledge of loan programs and agency guidelines (FNMA, FHLMC, GNMA, FHA, VA).
• Excellent verbal, written, presentation, and communication skills.

Responsibilities

• Lead multiple mortgage-related projects from concept through implementation.
• Partner with mortgage leaders, business units, vendors, and IT teams to turn strategy into results.
• Improve processes, workflows, and operational effectiveness.
• Support training and process consistency that drive quality mortgage referrals and member experiences.

Skills

Project leadership

Mortgage products

FNMA

FHLMC

GNMA

FHA

VA loans

Analytics

Planning

Organization

Education

Bachelor's degree in Business/Finance

Tools

CRM software

Project tracking tools

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.Why this role mattersAt Truliant Federal Credit Union, we're committed to helping our members achieve financial success through exceptional service and smart lending solutions. As Mortgage Special Projects Manager, you'll help shape the future of our mortgage business by leading key initiatives that improve the member experience, strengthen operational efficiency, and support long-term growth. This role is ideal for someone who enjoys solving complex challenges, driving meaningful change, and bringing people together around a common goal.What you’ll doIn this role, you'll lead high-impact mortgage projects from concept through implementation while helping teams work more efficiently and deliver an outstanding experience for members. You'll collaborate closely with mortgage leaders, business partners, vendors, and technology teams to turn strategy into results.Day to day, you'll:Lead multiple mortgage-related projects and initiatives simultaneously, aligning scope, timelines, and stakeholders.Partner with business units, senior leadership, and IT teams to improve processes, workflows, and operational effectiveness.Support training and process consistency that drive quality mortgage referrals and exceptional member experiences.What you bringWe're looking for a strategic, mortgage-focused professional who combines project leadership experience with strong business insight. The ideal candidate can manage multiple priorities, influence stakeholders, and identify opportunities to improve processes while maintaining a strong focus on member service.Required Experience:7+ years of senior-level mortgage experience supporting wholesale mortgage channels.Required Skills:Ability to lead complex projects from planning through implementation.Advanced knowledge of mortgage products, loan programs, and agency guidelines including FNMA, FHLMC, GNMA, FHA, and VA.Strong analytical, planning, organization, and prioritization skills.Ability to build partnerships across departments and influence stakeholders at all levels.Excellent verbal, written, presentation, and communication skills.Ability to evaluate processes, identify improvement opportunities, and implement solutions.Experience working with CRM systems and project tracking tools.Education/Certifications:Bachelor's degree in Business, Finance, or a related field. Equivalent experience may be considered in place of the degree requirement.You should also be comfortable adapting to changing priorities, managing multiple initiatives at once, and balancing strategic thinking with hands-on execution.What sets you apartYou don't need to check every box, but here's what will help you thrive in this role:Experience leading mortgage operational transformation or process improvement initiatives.Knowledge of home equity operations and workflow optimization.Experience working with correspondent lending operations.Proven success identifying new market opportunities and developing solutions that meet member needs.What you’ll getWe believe in supporting our team members both professionally and personally.In this role, you can expect:Opportunities to lead highly visible projects that influence the future of Truliant's mortgage business.Collaboration with experienced leaders and cross-functional teams across the organization.A culture focused on service, continuous improvement, and doing what's right for our members.Professional development opportunities that support long-term growth and career advancement.Competitive benefits, wellness resources, and programs designed to support your overall well-being.Ready to Apply?If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!As a member of the Truliant family, you will enjoy the following full time benefits:No-cost employee Medical, dental, vision coveragePrescription benefits (including mail order)Paid holidays and Paid Time Off (PTO)401(k) plan with contribution matchingPaid community involvement volunteers hoursPaid group life InsuranceTeammate loan discountsTuition reimbursementShort and long-term disabilityHealth & Wellness programTeledoc (physician video conferencing)Onsite fitness facilities or health club reimbursementEmployee Assistance Program (EAP)Medical flexible spending accountDependent care flexible spending account