Mortgage Servicing Specialist (Flexible/Remote)

SDFCU; Alexandria (VA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match up to 4

Paid holidays

Flexible work options after intro

Tuition reimbursement

Parking incentives

Gym reimbursement

Team bonding events

Job summary

State Department Federal Credit Union is seeking a Mortgage Servicing Representative I in Alexandria, VA, to support members throughout their mortgage life cycle with accurate records and compliant, professional service.

You will handle escrow administration, payment processing, and inquiries, ensuring timely and accurate loan transactions while maintaining meticulous servicing notes and records.

Qualifications

• College degree preferred or equivalent experience.
• Minimum of three years in a credit union or banking environment; direct mortgage servicing experience required.
• Experience with mortgage servicing platforms (FICS, Jack Henry) and related systems; MSP, Fiserv, or Black Knight experience a plus.

Responsibilities

• Perform daily mortgage servicing functions: loan boarding, account maintenance, payment processing, and balance validation.
• Administer escrow accounts including tax and insurance disbursements and annual reviews.
• Respond to member inquiries via phone, email, and mail with timely resolutions.
• Generate and review payoff statements; coordinate lien releases and ensured timely closings.
• Maintain accurate mortgage loan data, documents, and reconciliations; research discrepancies.
• Monitor accounts for issues; escalate complex matters and support servicing activities.
• Prepare servicing notices, statements, and reports; assist with audits and investor reporting.
• Support GSE mortgage servicing activities and ensure compliance with RESPA, TILA, CFPB requirements.

Skills

Mortgage servicing

Customer service

High-volume calls

Regulatory knowledge

Education

College degree preferred

Tools

FICS

Jack Henry

MSP

Fiserv

Black Knight

Job description

State Department Federal Credit Union is seeking a Mortgage Servicing Representative I in Alexandria, VA, to support members throughout their mortgage life cycle with accurate records and compliant, professional service.

You will handle escrow administration, payment processing, and inquiries, ensuring timely and accurate loan transactions while maintaining meticulous servicing notes and records.