Mortgage Servicing Specialist

Washington State Housing Finance Commission; Seattle (WA); Hybrid; USD 97,000 - 132,000; Full time

Benefits offered by this job

Telecommuting

Paid holidays

Paid vacation

Job summary

Washington State Housing Finance Commission seeks a Mortgage Servicing Specialist in Seattle to oversee subservicer activities, review audits, and help develop policies for efficient homeownership programs. The role collaborates with the Homeownership Division to ensure quality, compliance, and effective reporting of loan servicing data.

The position requires hands-on experience with agency guidelines and strong Excel skills, with telework several days a week and on-site weekly visits in

Qualifications

• At least 3 years of servicing or subservicing oversight experience with Fannie Mae, Freddie Mac, Ginnie Mae and HUD.
• Understanding of agency and investor servicing requirements.
• Experience with Fannie Mae, Freddie Mac, HUD servicing and quality control processes.
• Strong Excel skills and data analysis capabilities.
• Knowledge of the Commission's loan programs.

Responsibilities

• Review and assign monthly servicing audit data from sub-servicer.
• Conduct servicing audits and follow up on findings with action plans.
• Review dashboards and create monthly servicing and quality control reports.
• Report data and outcomes to management and identify trends for root causes.
• Assist in MERs reporting and vendor oversight processes.
• Back up MERs Administrator duties when required.

Skills

Servicing oversight

Quality control

Analytical thinking

Team collaboration

Tools

Excel

Job description

The Washington State Housing Finance Commission (WSHFC) is currently recruiting for a full-time, permanent Mortgage Servicing Specialist position in the Homeownership Division.

The Homeownership Division administers all homeownership and homebuyer education programs.This Division is one of five divisions within the Washington State Housing Finance Commission. This position reports to the Loan Servicing Administrator of the Homeownership Division.

The Mortgage Servicing Specialist administers several aspects of sub servicing oversight for Single Family Homeownership Programs. This position will provide input for review and updates to subservicing oversight policies and the implementation of quality monitoring procedures and reporting. The Mortgage Servicing Specialist manages day to day servicing oversight activities of the Commission's first and second mortgage portfolio. Plan, lead, organize, and control the work performed by our subserving vendors, our organization, work unit, or program. Responsible for managing and analyzing a large volume of detailed information while maintaining a broad perspective of continued improvement of business practices and systems. The Mortgage Servicing Specialist helps develop policies and procedures which support the agency's goals and strategic plan and assure appropriate and optimum use of the agency's resources.

The duty station for this position is Seattle, WA. The work associated with this position will be performed through a combination of teleworking and complemented with on-site work and meetings as needed. Employees are required to work in the Seattle office at least once a week and may need to come in more frequently based on Division needs. Employees must reside in Washington state and within a reasonable distance of our worksite to respond to workplace reporting requirements.

Who we are:

The Commission is a market-driven and self-supporting agency created to provide below-market rate financing for building, purchasing, or preserving affordable housing and nonprofit capital facilities.The Commission functions as a financing conduit between developers, lenders, first-time home buyers, real estate professionals, and nonprofit organizations to provide affordable financing for homes, rental housing, civic and social services facilities, energy conservation projects and first-time farmers and ranchers.

We believe that creating a diverse, inclusive, and equitable environment is important and vital to the success of the Commission. We believe in working together to create an environment free from harassment and discrimination and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual.

• Review and assign monthly servicing audit report data from sub-servicer
• Conduct servicing audits.
• Follow up with sub-servicer monthly to resolve audit findings and create action plans for improvement.
• Review Monthly Servicing and Quality Control Dashboards from sub-servicer.
• Create monthly servicing and quality control dashboards for Participating Lenders.
• Report data and outcomes to management.
• Review monthly MERs reports and identify rejection trends for root causing.
• Monthly audit TOB & TOS transactions, Paid in Full, modified loans, foreclosed loans, bankruptcy, and deactivations.
• Assist in preparing the MERs Annual Report.
• Back up MERs Administrator duties when required.
• Initiate annual vendor oversight process, review risk rating, send out requests for documents.
• Review requested documentation and rate responses according to matrix analyzing according to risk rating.
• Participate in the creation of and update quarterly vendor performance dashboard.
• Audit monthly portfolio summary reports and accounting reports.
• Assist with resolution for outstanding monthly remittance, trail, advances and payoff reports.
• Complete special projects as assigned by management.

We are most interested in candidates who meet or exceed the following criteria:

• Proficiency and extensive knowledge of servicing or subserving oversight experience with Fannie Mae, Freddie Mac, Ginnie Mae, and HUD (Mandatory requirement of at least 3 years of experience)
• Demonstrated understanding of agency and investor servicing requirements.
• Demonstrated experience with Fannie Mae, Freddie Mac, and HUD servicing requirements and quality control processes
• Skilled in quality control in accordance with Fannie Mae, Freddie Mac, and Ginnie Mae guidelines
• Strong computer skills, especially Excel
• Ability to take action to learn and grow: Takes responsibility for increasing skills in new technologies and skills to make government programs and processes more efficient and effective to serve all Washingtonians.
• Ability to take action to meet the needs of others: collaborating across diverse backgrounds and customer-service focused, while demonstrating a willingness and ability to empathetically respond to the unique needs of the people they work with and serve.
• Working knowledge of the Commission's loan program and down payment assistance programs

A combination of skills, abilities, experience, and education may be substituted to demonstrate that you are qualified for this position.

We offer a generous benefits package that includes a full array of family medical, dental, life and long-term disability insurance coverage; a state retirement plan; deferred compensation; 12 paid holidays; paid vacation, sick and military leave; subsidized bus, train, or ferry passes; credit union memberships; alternate workweek schedules, and telecommuting.

The hiring range for this position is $8,731 to $10,272 Monthly. However, the full salary range for this position is $8,731 to $11,853 Monthly. We may go higher based on the following: experience, internal equity, and market. Salary is negotiable

Application Procedures:

Applicants who meet the qualifications are asked to submit all the following items to be considered for this position:

• Completed NEOGOV online application: Please use the following link to do so: https://www.governmentjobs.com/careers/washington/jobs/5441368/mortgage-servicing-specialist
• Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
• List of three or more professional references (all references must be current and/or former supervisors),
• Current resume indicating relevant experience, knowledge, skills, and education.