Mortgage Servicing Resolution Associate I

PENNYMAC; Virginia Colony (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off Programs

Wellness Programs

Retirement benefits

Philanthropy Programs

Job summary

Pennymac is seeking a Resolution Associate to research written inquiries, disputes, and service transfers for mortgages, with a focus on accuracy and RESPA compliance.

The role requires a High School Diploma or GED, 1+ year of customer service experience, and proficiency in Microsoft Office. This is an office-based position with opportunities to contribute to process improvements within a values-driven company.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Thorough knowledge of RESPA as it pertains to qualified written requests.
• Proficiency in Microsoft Office.

Responsibilities

• Work with internal departments, vendors, and designated counterparts as needed to assist with resolving customer inquiries
• Confirm system-generated acknowledgment/extension and resolution letters are mailed in accordance with RESPA time frames
• Ensure all Federal and State requirements are adhered to: including CFPB/RESPA
• Write response letters to customers in a professional and courteous manner, including providing copies of requested documents
• Complete consistency checks to identify data supporting documentation needed from customers and third parties
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Skills

Customer service

RESPA knowledge

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Pennymac is seeking a Resolution Associate to research written inquiries, disputes, and service transfers for mortgages, with a focus on accuracy and RESPA compliance.

The role requires a High School Diploma or GED, 1+ year of customer service experience, and proficiency in Microsoft Office. This is an office-based position with opportunities to contribute to process improvements within a values-driven company.