Mortgage Servicing CX Supervisor

Loancare; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

Mental health resources

Job summary

LoanCare is seeking a capable supervisor to lead our call center teams responsible for customer experience in mortgage servicing. You will ensure performance standards and mentor staff across shifts.

In this role, you will manage daily operations, monitor correspondence for feedback, and develop customer experience specialists, fostering a culture of integrity and collaboration. The ideal candidate has a high school diploma and understands mortgage servicing with strong communication and

Qualifications

• High school diploma or equivalent required.
• Understanding of mortgage servicing and proven leadership experience.
• Excellent communication, analytical, and multitasking abilities.
• Optional medical, dental, vision, life, and disability insurance.
• Fidelity National Financial matching 401(k) and employee stock purchase.
• Access to mental health resources and tuition reimbursement.

Responsibilities

• Supervise call center teams to ensure customer experience specialists meet performance standards.
• Manage daily operations and monitor correspondence for feedback.
• Mentor and develop customer experience specialists.

Skills

Communication

Analytical thinking

Multitasking

Education

High school diploma

Job description

LoanCare is seeking a capable supervisor to lead our call center teams responsible for customer experience in mortgage servicing. You will ensure performance standards and mentor staff across shifts.

In this role, you will manage daily operations, monitor correspondence for feedback, and develop customer experience specialists, fostering a culture of integrity and collaboration. The ideal candidate has a high school diploma and understands mortgage servicing with strong communication and