Mortgage Servicing: Customer Care & Loss Mitigation

CrossCountry Mortgage, LLC; Fort Mill (SC); Hybrid; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K

Wellness program

Zusammenfassung

CrossCountry Mortgage, LLC is seeking a Customer Service Specialist in Fort Mill, SC to act as a frontline advocate for customers facing delinquency and loss mitigation. You will diagnose issues, guide resolutions, and ensure a smooth experience from documentation to payment tracking.

The role emphasizes empathetic communication, precise record-keeping, and compliance, with opportunities to collaborate across supporting lines of business and enhance customer outcomes.

Qualifikationen

• Strong communication, both verbal and written, with active listening.
• Analytical skills and ability to perform calculations.
• Confident with technology and quick to learn new systems.
• Experience in collections, mortgage servicing, or call centers is a plus.

Aufgaben

• Diagnose and resolve the root cause of customer delinquency.
• Lead with empathy in conversations to understand financial situations.
• Guide customers through loss mitigation and insurance-related steps.
• Own the resolution journey: collect docs, manage payments, track milestones.
• Maintain accurate account records and ensure regulatory compliance.
• Collaborate with cross-functional teams to deliver excellent service.

Kenntnisse

Communication skills

Empathy

Analytical ability

Urgency and multitasking

Ausbildung

High School Diploma or GED

Tools

MSP platforms

Jobbeschreibung

CrossCountry Mortgage, LLC is seeking a Customer Service Specialist in Fort Mill, SC to act as a frontline advocate for customers facing delinquency and loss mitigation. You will diagnose issues, guide resolutions, and ensure a smooth experience from documentation to payment tracking.

The role emphasizes empathetic communication, precise record-keeping, and compliance, with opportunities to collaborate across supporting lines of business and enhance customer outcomes.