Compliance Help Desk Manager (Mortgage)

Cornerstone Capital Bank; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-Term Disability

Short-Term Disability

401K

Paid Parental Leave

Bonus

Job summary

Cornerstone Capital Bancorp, Inc., headquartered in Houston, seeks a Compliance Help Desk Manager for Cornerstone Home Lending. You will supervise the Compliance Help Desk and act as SME for ComplianceAnalyzer, ensuring timely, accurate responses and regulatory adherence.

Ideal candidates have a Bachelor's degree and at least five years in mortgage compliance or operations; strong leadership, communication, and analytical skills; proficiency with Empower, ComplianceAnalyzer, and MS Office.

Qualifications

• Bachelor’s degree; additional qualifying work experience may substitute.
• Five years mortgage compliance/processing/origination experience.
• Deep knowledge of federal regulations and state mortgage lending laws.
• Previous supervisory experience is a plus.
• Strong multitasking and deadline-driven abilities.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to analyze complex information.
• Proficient in Outlook, Excel, Word; Empower experience preferred.

Responsibilities

• Provides direction and expertise to team members, ensuring that they are provided with the tools to successfully execute their job responsibilities.
• Develops skills of team members through goal setting, delegation, training, counseling and coaching/performance management.
• Oversees hiring, terminations, promotions, performance reviews and disciplinary action.
• Maintains Service Level Agreements (SLAs) and motivates team members.
• Oversees intake, triage, tracking, and resolution of compliance inquiries from the business line.
• Reviews responses for accuracy and consistency; ensures SLA compliance.
• Serves as primary SME for ComplianceAnalyzer and reviews related reports and releases.
• Liaises with system teams on compliance changes and mapping Empower to ComplianceAnalyzer.
• Documents changes and identifies inefficiencies in systems.
• Researches inquiries on regulatory issues and assists investor communications.

Skills

Leadership

Communication

Multitasking

Detail-oriented

MS Office

Education

Bachelor’s degree

Tools

Empower

ComplianceAnalyzer

Outlook

Excel

Word

Job description

Who we are:

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive.

Job Details

Description

Who we are:

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive.

Who We Are Looking For

The Compliance Help Desk Manager is responsible for overseeing the daily operation of the Compliance Helpdesk for Cornerstone Home Lending, a division of Cornerstone Capital Bank (the “Bank”), and its affiliates, to ensure that all inquiries are responded to clearly, promptly and accurately. Also acts as Subject Matter Expert for ComplianceAnalyzer.

What You’ll Do

• Provides direction and expertise to team members, ensuring that they are provided with the tools to successfully execute their job responsibilities
• Develops skills of team members through a combination of goal setting, delegation, training, counseling and coaching/performance management
• Responsible for personnel actions such as hiring, terminations, promotions, performance reviews and disciplinary action
• Motivates team members to maintain Service Level Agreements (SLAs)
• Reallocates resources as needed, to maintain acceptable production levels
• Oversees the intake, triage, tracking, and resolution of compliance-related inquiries, requests, and issues submitted by the business line
• Reviews responses to Compliance Help Desk inquiries for accuracy and consistency. Monitors inquiries to ensure they are responded to within the prescribed SLA’s
• Serves as primary Subject Matter Expert for ComplianceAnalyzer
• Reviews ComplianceAnalyzer Reports and Data to ensure accuracy of fails.
• Reviews Release Notes from ComplianceAnalyzer to facilitate programming changes due to new regulations and/or features of the ComplianceAnalyzer interface
• Liasion with system teams regarding required compliance changes; confirming mapping requirement for Empower to ComplianceAnalyzer
• Document changes made with Empower and ComplianceAnalyzer for functionality and mapping, noting any inefficiencies and gaps within system(s)
• Researches inquiries from Managers to provide more details regarding regulatory and/or Investor issues. Assists in communication with Investor regarding regulatory issues prohibiting the purchase of loans
• Maintains training materials and “Frequently Used Responses” for Compliance Helpdesk Personnel to ensure accuracy and consistency of responses
• Participates in the development of instructional tools and training delivery to both Compliance Helpdesk team members and business line branch personnel, as requested
• Maintains proficiency with the loan origination system, ComplianceAnalyzer, Xcel, AllRegs, CFPB eRegs, and any additional resources available
• Reviews Changed Circumstances to ensure loans are in Compliance with fee re-disclosure regulations, when requested
• Reviews Outstanding Funding Conditions to determine solution to regulatory and disclosure issues
• Reviews regulatory requirements for Federal and State regulations to determine applicability of regulation and compliance within the Empower system
• Maintains and develops training materials regarding regulatory requirements for Production Teams
• Oversees scheduling of team members to ensure required coverage during Compliance HelpDesk hours of operation 7:00 am to 7:00 pm CT
• Reviews Program requirements to ensure compliance with regulations and company policy and to identify regulatory risk
• Attends Investor trainings to ensure compliance with regulations and company policy and identify regulatory risk
• Creates monthly & quarterly reports regarding Compliance HelpDesk activities
• Monitors regulatory documentation to ensure it is addressed accurately and in a timely fashion in accordance with regulatory requirements
• Analysis and communication of State and Federal Lending Laws

What You’ll Need To Be Successful

• Bachelor’s degree. Additional qualifying work experience may be substituted for the degree requirements.
• Minimum Five (5) years’ experience in the mortgage industry in compliance, processing, closing, origination, or other operational related department
• Deep knowledge of federal regulations and state mortgage lending laws
• Previous supervisory experience a plus
• Ability to multitask and meet deadlines
• Strong attention to detail and organizational skills
• Strong communication skills; ability to clearly and concisely express ideas and convey complex information in both verbal and written communication
• Ability to analyze complex information
• Ability to set priorities to accomplish tasks with minimal supervision.
• Proficiency in Outlook, Excel, Word
• Prefer three years of experience with Empower

What We Offer

• Medical
• Dental
• Vision
• Accidental Death
• Long-Term Disability
• Short-Term Disability
• FSA
• HSA
• 401K
• Basic Life
• Voluntary Life
• Paid Parental Leave
• performance-based bonus based on position and department