Mortgage Sales Support Manager

UMB Bank; Missouri; On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

401(k) matching program

Paid time off

Health benefits

Tuition reimbursement

Job summary

UMB Bank is seeking a Mortgage Sales Support Manager to lead a small team of LOA Assistants and support Mortgage Loan Originators in delivering a smooth loan process for customers. You will train, mentor, and manage daily pipelines to drive quality and efficiency across the team.

The role emphasizes customer experience, collaboration with partners, and leveraging LOS, CRM, and credit bureau tools to resolve issues and improve performance. A Bachelor’s degree and S.A.F.E.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years’ experience in mortgage banking, or mortgage lending environment, preferably working with Sales or in a Sales Capacity.
• Requires S.A.F.E registration at the time of employment and maintain current registration with the National Mortgage Licensing System Registry.

Responsibilities

• Train and supervise the LOAs for the best execution in supporting the MLO with loan origination tasks and duties through the entire loan process.
• Mentor LOAs in conducting the team concept to assist internal partners with external customer communication in providing a smooth and seamless customer experience.
• Assist MLOs to optimize performance through quality expectations and daily pipeline review for TBD decision dates and rate lock expirations.
• Assist in onboarding and training current and new sales associates regarding policy, procedures, the Loan Operating System (LOS), and daily tasks.
• Be proficient in the credit bureau provider software to pull scenarios, repulls due to frozen bureaus, and reissuing existing credit reports.
• Measure achievements through sales scorecards and spreadsheets for individual results.
• Assist the sales team with the Customer Relationship Management (CRM) system regarding flyers and other marketing materials.
• Develop and maintain close relationships with mortgage partners to identify new training opportunities for the sales team.
• Track internal and external referral sources to maximize sales opportunities.
• Guide MLOs with AUS finding errors for loan solutions, restructuring loans, copying files to solve problems, and communicating resolutions to all parties.
• Communicate regularly with the mortgage leadership team on mortgage origination activities, needs, and problems.

Skills

Team leadership

Mortgage industry knowledge

Training & mentoring

CRM proficiency

Credit bureau software

Education

Bachelor’s degree or equivalent

Tools

Loan Operating System (LOS)

CRM system

Credit bureau software

Job description

UMB’s mortgage team was started in 2013 when UMB made the decision to bring the entire mortgage process in-house. UMB’s mortgage team has a wealth of knowledge due to it being comprised of many associates who have been in the mortgage field for 10 or more years. The mortgage sales team, in which the Mortgage Loan Originator is a part of, is vital in attracting new clients to the bank- they do this by building relationships with internal stake holders, real estate agents and other partners that will refer them to their clients when they have a mortgage loan need.

Mortgage Sales Support Manager provides sales and operational support for the mortgage sales team. This role will supervise a small team of Mortgage Loan Originator Assistants (LOAS) and assist the Mortgage Loan Originators (MLOs) with technology and day-to-day needs to grow and maximize loan productivity. The incumbent will support sales by managing the daily pipeline to drive quality, efficiency, and timely loan delivery to the operational team, while focusing on the customer experience.

How You Will Spend Your Time

• Train and supervise the LOAs for the best execution in supporting the MLO with loan origination tasks and duties through the entire loan process.
• Mentor LOAs in conducting the team concept to assist internal partners with external customer communication in providing a smooth and seamless customer experience.
• Assist MLOs to optimize performance through quality expectations and daily pipeline review for TBD decision dates and rate lock expirations.
• Assist in onboarding and training current and new sales associates regarding policy, procedures, the Loan Operating System (LOS), and daily tasks.
• Be proficient in the credit bureau provider software to pull scenarios, repulls due to frozen bureaus, and reissuing existing credit reports.
• Measure achievements through sales scorecards and spreadsheets for individual results.
• Assist the sales team with the Customer Relationship Management (CRM) system regarding flyers and other marketing materials.
• Develop and maintain close relationships with mortgage partners to identify new training opportunities for the sales team.
• Track internal and external referral sources to maximize sales opportunities.
• Guide MLOs with AUS finding errors for loan solutions, restructuring loans, copying files to solve problems, and communicating resolutions to all parties.
• Communicate regularly with the mortgage leadership team on mortgage origination activities, needs, and problems.
• Other duties as assigned.

We’re excited to talk with you if you have

• Bachelor’s degree or equivalent work experience
• 5+ years’ experience in mortgage banking, or mortgage lending environment, preferably working with Sales or in a Sales Capacity.
• Requires S.A.F.E registration at the time of employment and maintain current registration with the National Mortgage Licensing System Registry.

This position was posted on 08/13/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range

$67,869 - $99,836

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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