Mortgage Production and Quality Manager

arizonacentralcreditunion; Phoenix (AZ); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Employee assistance program

Job summary

Arizona Central Credit Union is seeking a Mortgage Production and Quality Manager to oversee the origination and closing units and ensure effective quality control across the mortgage department.

You will lead staff, set objectives, implement performance metrics, and collaborate with leadership on training and operational excellence initiatives while maintaining compliance with FHA, Fannie Mae, Freddie Mac, VA, USDA guidelines.

Qualifications

• Experience in mortgage operations or mortgage lending is preferred.
• Strong leadership, mentoring and staff management abilities.
• Ability to implement processes, metrics and performance standards.

Responsibilities

• Oversee origination and closing units within the mortgage department and ensure effective quality control.
• Lead staff meetings, set objectives and goals, and monitor performance against benchmarks.
• Oversee quality control processes and ensure compliant, efficient mortgage workflows.
• Represent the mortgage department as a business knowledge expert on mortgage-related matters.
• Collaborate with department leadership on training and operational excellence initiatives.
• Supervise and mentor staff; manage productivity and performance in assigned areas.
• Ensure workflows deliver a quality loan product and develop staff procedures.

Job description

Role

The Mortgage Production and Quality Manager will be responsible for overseeing the origination and closing units of the mortgage department and ensuring effective quality control.

Summary of Job Responsibilities

• Responsible for staff meetings and establishing objectives and goals.
• Supervise origination and closing positions of the mortgage loan department; provide input into and implement initiatives, benchmarks, and metrics for standards of performance.
• Oversee quality control and ensure effective processes are in place.
• Act as a key member of the mortgage department, representing and acting as the business knowledge expert in all matters pertaining to mortgage related.
• Work closely with department leadership on issues including training and implementation of operational excellence initiatives.
• Responsible for managing the productivity and performance of areas of responsibility.
• Supervise, manage and mentor staff in these areas.
• Ensure the workflows are effective, efficient and deliver a quality loan product.
• Develop, train and implement procedures for staff.
• Review, analyze and modify operational systems and procedures relating to mortgage lending functions.
• Respond to escalated member, realtor or third‑party issues.
• Maintain a working knowledge of all regulations, FHA, Fannie Mae, Freddie Mac, FHA, VA, USDA and HVCC appraisal requirements.

Hours

• Monday - Friday 9:00 am - 5:30 pm
• Some weekends and holidays
• Remote work is available after 30 days (Hybrid).

Experience

• 5-8 years of similar or related experience in the mortgage industry, preferably in mortgage operations.
• Strong origination experience required.

Other Skills

• Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
• Analytical and problem‑solving skills with some technical troubleshooting ability.
• Flexible with ability to prioritize and multitask.
• Strong operations background in the mortgage/title industry.
• Experience maintaining timelines and schedules.
• Excellent documentation, organizational and analytical skills. Sound and consistent judgment and decision‑making abilities are required.

Benefits

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more.