Mortgage Ops UAT Specialist – Testing & QA Liaison

CrossCountry Mortgage, LLC; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking an Operations Solutions UAT Specialist to act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors. You will ensure QA during updates, identify issues, and drive successful deployments aligned with business needs and user expectations.

The role requires 4+ years in mortgages, Encompass LOS experience, and strong documentation, testing, and communication skills.

Qualifications

• 4+ years in the mortgage industry.
• Encompass LOS experience.
• Knowledge of the overall mortgage workflow.
• Knowledge of agency guidelines.
• Knowledge of compliance and disclosure requirements.
• JIRA experience is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent prioritization, organization, and time management skills.
• Excellent conflict management, teamwork and negotiation skills.

Responsibilities

• Serve as the main point of contact for all testing-related communications between the IT team, stakeholders, and third-party vendors.
• Prepare test plans for assigned technical updates to ensure alignment with project goals.
• Create test cases for all relevant scenarios to validate system functionality.
• Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements.
• Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA).
• Identify, document, and track defects, issues, and enhancement requests using JIRA.
• Work closely with stakeholders and cross-functional teams to gather feedback, ensuring the system meets both business requirements and user expectations.
• Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes.
• Participate in meetings with cross-functional teams to align on project goals and timelines.
• Assess the impact of changes and create communications for the company.
• Collaborate with the training department on company announcements, SOPs, and workflows.
• Demonstrate updates and communications on calls; present and participate in meetings as needed.
• Validate implanted changes in production.
• Work with operations departments to identify opportunities for improvement of processes.
• Assist with providing materials and documents for audits and reviews.
• Perform other duties as assigned.

Skills

Mortgage industry knowledge

Mortgage workflow knowledge

Agency guidelines knowledge

Compliance and disclosures knowledge

Prioritization

Organization and time management

Conflict management

Teamwork and collaboration

JIRA experience

Tools

JIRA

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking an Operations Solutions UAT Specialist to act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors. You will ensure QA during updates, identify issues, and drive successful deployments aligned with business needs and user expectations.

The role requires 4+ years in mortgages, Encompass LOS experience, and strong documentation, testing, and communication skills.