Mortgage Operations - Mortgage Analyst and Trainer, Full-Time - Remote (AK,AZ,FL,NV,TX,WY)

Nuvision Federal Credit Union; Texas; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a Mortgage Analyst and Trainer to support MLCs with administrative, reporting and training duties. You will act as the main communications facilitator between MLCs, internal teams and vendors, manage CRM/Encompass workflows, and identify efficiencies in mortgage processes.

The role requires 3 years of mortgage sales support experience, strong written communication, and proficiency with MS Office. NMLS registration is preferred.

Qualifications

• 3 years’ experience providing mortgage sales support to include experience supporting multiple loan officer(s) and working in a financial institution.
• Solid grammar and spelling.
• Business writing style.
• Filing systems.
• Good knowledge of financial institutions and strong understanding of mortgage lending products and procedures.
• Solid knowledge of mortgage guidelines.
• Excellent written and verbal communication as well as interpersonal skills.
• Ability to generate reports and analyze, evaluate and interpret data to identify risks, issues and trends and provide sound recommendations.
• Demonstrated ability to act professional when communicating with other staff, credit union members, and vendors by telephone or by written communication.
• Effectively builds relationships with team members, members and external partners to support business development efforts.
• Demonstrated ability to follow written and verbal instructions and work under limited supervision.
• Proficiency with PC and Microsoft applications (Outlook, Word and Excel).
• NMLS registration.

Responsibilities

• Provide full support resources including reports and event organization.
• Analyze department production and provide daily and monthly reports.
• Train and evaluate CRM processes, maintain data, assign leads.
• Train and onboard new MLCs and maintain department procedures.
• Assist in evaluating issues and derive solutions on loans in process.
• Coordinate monthly sales meetings and mortgage events; support improvements.
• Maintain confidentiality of member information.
• Other related duties as assigned.

Skills

Mortgage sales support

Communication skills

Business writing

Filing systems

MS Office

NMLS registration

Relationship building

Data analysis

Interpersonal skills

Education

High school diploma or GED and some college coursework

Tools

Adobe Acrobat

SharePoint

Encompass

Prime Alliance

Job description

Under limited supervision, the Mortgage Analyst and Trainer provides a wide range of duties related to the day-to-day sales functions of MLC’s and department support including but not limited to administrative, clerical, sales, reporting and training support to the department as needed. Acts as the main facilitator for communications between the MLCs, internal departments and vendors. Generates reports, provides analysis of data and findings regarding all loan activities to Mortgage leadership. Primary system administrator related Mortgage Origination for CRM and Encompass. Reviews system and process workflows to identify and recommend efficiencies.

Responsibilities:

• Provides a full complement of support and related resources, including assisting in collecting outstanding conditions, setup on urgent files, creating, maintaining and distribution of various reports and supporting new business development efforts of MLCs (e.g., attending, scheduling and organizing events).
• Analysis and reporting of department production results. Provides daily and monthly reporting on all loan activities to Mortgage Director/VP management.
• Responsible for training and evaluating processes for internal CRM system. Including maintaining CRM data, reporting and assisting with assigning daily leads. Makes recommendation related to system and process efficiencies. Scheduling individual and team training on a regular basis. Evaluating strengths and weaknesses to identify training needs.
• Training and assisting with support of MLCs. Responsible for training and onboarding new MLCs. Training includes all internal and third-party systems. Assists with creating and maintaining department procedures and work flows.
• Assist in evaluating issues, analyze root causes and derive solutions on loans in process.
• Assist VP Mortgage Sales & Product in coordinating monthly sales meetings, staff travel and mortgage events. Supports and participates in continuous improvement activities. Special projects assigned by Team Leader or Head of CML Production Department
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned

Qualifications:

• 3 years’ experience providing mortgage sales support to include experience supporting multiple loan officer(s) and working in a financial institution.
• Solid grammar and spelling
• Business writing style
• Filing systems
• Good knowledge of financial institutions and strong understanding of mortgage lending products and procedures.
• Solid knowledge of mortgage guidelines
• Excellent written and verbal communication as well as interpersonal skills
• Ability to generate reports and analyze, evaluate and interpret data to identify risks, issues and trends and provide sound recommendations
• Demonstrated ability to act professional when communicating with other staff, credit union members, and vendors by telephone or by written communication
• Effectively builds relationships with team members, members and external partners to support business development efforts
• Demonstrated ability to follow written and verbal instructions and work under limited supervision
• Proficiency with PC and Microsoft applications (Outlook, Word and Excel)
• NMLS registration

Preferred Qualifications:

• 3+ years related experience working with mortgage loan consultants and real estate agents. 5+ years processing experience
• Adobe Acrobat
• SharePoint
• Prime Alliance
• Encompass

Education:

• High school diploma or GED and some college coursework

Website: nuvisionfederal.com/careers

Pay scale by applicable geographic work location:

• Alaska:Min $30.11 - Mid $37.64 - Max $45.17
• Arizona: Min $26.55 - Mid $33.18 - Max $39.82
• Florida: Min $26.05 - Mid $32.57 - Max $39.08
• Nevada: Min $27.16 - Mid $33.95 - Max $40.74
• Texas: Min $26.05 - Mid $32.57 - Max $39.08
• Wyoming: Min $26.67 - Mid $33.34 - Max $40.01

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement