Mortgage MSR Valuation Manager — QRM & Data

Citizens; Johnston (RI); On-site; USD 133,000 - 174,000; Full time

Job summary

Citizens is seeking a HM & Consumer Lending QRM Valuation Manager to support the build-out and ongoing integrity of consumer lending products within QRM, enabling the bank's originate-to-distribute model.

The role involves product setup, model inputs and testing, data accuracy monitoring, and uploading market pricing while partnering with Capital Markets, QRM/modeling, product, operations and technology teams to resolve data issues and ensure reliable data for valuation, risk measurement, and

Qualifications

• Strong analytical aptitude and attention to detail, with ability to identify data anomalies and resolve root causes.
• Working knowledge of mortgage or consumer lending products, loan attributes, pricing inputs, pipeline reporting, and originate-to-distribute execution concepts.
• Familiarity with QRM, asset/liability management, valuation, or risk model frameworks; direct QRM experience preferred.
• Ability to understand model inputs, product attributes, cash flow assumptions, pricing curves, and downstream reporting impacts.
• Intermediate to advanced Excel skills; working knowledge of SQL, database querying, and data.
• Experience supporting data quality controls, UAT, production support, process documentation, and recurring reporting routines.
• Ability to communicate data issues, pricing breaks, and model impacts clearly to both technical and business stakeholders.
• Strong ownership mindset, organization, and ability to manage recurring production deadlines while supporting ad-hoc deliverables.

Responsibilities

• Support configuration, testing, and maintenance of new consumer lending products, product attributes, assumptions, and related model inputs within the QRM framework to support the bank's originate-to-distribute consumer lending model.
• Monitor originate-to-distribute pipeline data for completeness, accuracy, and consistency; investigate data exceptions, reconcile source system differences, and coordinate timely remediation with business, operations, technology, and model stakeholders.
• Upload, validate, and maintain market pricing and related inputs used for valuation, pipeline management, risk measurement, execution analysis, and management reporting; ensure pricing reflects accurate and current market conditions.
• Perform recurring data quality reviews across asset-level data, model assumptions, reports, and downstream feeds; maintain documentation and control evidence supporting data integrity.
• Support QRM production processes, model/data testing, user acceptance testing, and implementation of process improvements or new reporting capabilities.
• Produce ad-hoc analysis and clear summaries for Capital Markets leadership related to pipeline activity, product setup, data quality, pricing accuracy, and OTD execution readiness.

Skills

Analytical thinking

Attention to detail

Mortgage/consumer lending knowledge

QRM experience

Excel proficiency

Data validation

UAT experience

Communication

Ownership mindset

Education

Bachelor’s degree in Finance, Economics, STEM, Business Analytics, or related quantitative/business discipline

Tools

SQL

Power BI

Tableau

Python

VBA

Job description

Citizens is seeking a HM & Consumer Lending QRM Valuation Manager to support the build-out and ongoing integrity of consumer lending products within QRM, enabling the bank's originate-to-distribute model.

The role involves product setup, model inputs and testing, data accuracy monitoring, and uploading market pricing while partnering with Capital Markets, QRM/modeling, product, operations and technology teams to resolve data issues and ensure reliable data for valuation, risk measurement, and