Mortgage Loss Mitigation Pro

Fpsinc; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth

Job summary

Full Potential Solutions (FPS) is seeking a Loss Mitigation Specialist to manage a portfolio of non-performing assets and guide borrowers through loss mitigation options. The role serves as the SPOC, coordinating with attorneys, realtors, and clients while ensuring compliance with investor guidelines.

The ideal candidate has 2–4 years of related experience, strong communication skills, and a solid understanding of FHLMC/FNMA loss mitigation processes. Travel may be required in some cases.

Qualifications

• High school diploma or GED required; AA preferred.
• Two to four years' related experience and/or training.
• GSE loss mitigation experience preferred with emphasis on FHLMC and FNMA loss mitigation.
• Excellent attention to detail and ability to multi-task.

Responsibilities

• Contributes to department progress by understanding how success is measured and how their actions impact those measurements.
• Meets monthly individual and team goals and KPIs.
• Handles a portfolio of 90+ day delinquent mortgage products and loss mitigation options.
• Receives inbound/outbound calls to educate customers on delinquencies and mitigation options.
• Discusses loan modifications, short sales, deeds in lieu, cash for keys, and other loss mitigation options.
• Analyzes financial situations and initiates proper loss mitigation tools.
• Conducts light skip-tracing activities.
• Reviews title searches to ensure investor lien status.
• Ensures compliance with company policies and procedures.
• Reviews and updates daily reports and accounts.

Skills

Attention to detail

Multi-tasking

Verbal and written communication

Teamwork

Judgment and decision making

Customer service

Education

High school diploma or GED

Associate’s degree (AA) preferred

Tools

MSP

Black Knight/LPS

Fiserv

Job description

Full Potential Solutions (FPS) is seeking a Loss Mitigation Specialist to manage a portfolio of non-performing assets and guide borrowers through loss mitigation options. The role serves as the SPOC, coordinating with attorneys, realtors, and clients while ensuring compliance with investor guidelines.

The ideal candidate has 2–4 years of related experience, strong communication skills, and a solid understanding of FHLMC/FNMA loss mitigation processes. Travel may be required in some cases.