Mortgage Loan Support Specialist

CrossCountry Mortgage, LLC; Scottsdale (AZ); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Scottsdale, AZ, is hiring a Mortgage Loan Processor Support role to assist in reviewing loan applications and documentation, and to help move files toward close.

You will handle disclosures, correspondence with borrowers, and coordinate with loan officers, processors, and title companies. A year of mortgage experience and good communication are favored; NMLS license is a plus. We offer competitive compensation and benefits with growth opportunities.

Qualifications

• 1+ year of mortgage-related experience with customer contact.
• Active NMLS license or commitment to obtain NMLS.
• High School Diploma, GED, or equivalent.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.
• Salesforce experience preferred.
• Previous sales support experience preferred.

Responsibilities

• Assist in reviewing mortgage loan applications and documentation, including phone and computer work.
• Review mortgage loan disclosure packages and deliver to the borrower.
• Create rate disclosure and re-disclosure packages and deliver to the borrower.
• Review documents and entire loan files, highlight deficiencies, and notify loan officer/processor.
• Clarify/correct information and obtain additional information via phone or email.
• Provide general clerical and phone support to loan officers/loan processors.
• Support lending and processing in various stages as needed.
• Assist in managing a pipeline of conventional, FHA, VA, USDA, 203K and reverse mortgage loans.
• Deliver appraisals/valuations to borrowers and retrieve proof of receipt.
• Track outstanding items on loan files and follow up to ensure timely documentation.
• Facilitate timely loan closings with Title Company and borrower.

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Office

Job description

CrossCountry Mortgage, LLC in Scottsdale, AZ, is hiring a Mortgage Loan Processor Support role to assist in reviewing loan applications and documentation, and to help move files toward close.

You will handle disclosures, correspondence with borrowers, and coordinate with loan officers, processors, and title companies. A year of mortgage experience and good communication are favored; NMLS license is a plus. We offer competitive compensation and benefits with growth opportunities.