Mortgage Loan Support Specialist

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with employer matching

Job summary

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Service Representative to support the mortgage team and help loans move from application to closing. You’ll assist Mortgage Loan Originators, Processors, Underwriters, and Closers while communicating with members and gathering required documents.

You’ll review files for completeness, manage the loan pipeline, and maintain a professional member experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a financial institution, preferably lending or mortgage lending.
• Strong communication, interpersonal, and time-management skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Positive, motivated, and team-oriented approach.
• Strong problem-solving and critical-thinking skills.
• Solutions-oriented mindset and willingness to learn.
• Strong computer and technical skills, including Microsoft Windows.
• Ability to quickly learn and effectively use core banking and loan origination systems.

Responsibilities

• Support Mortgage Loan Originators with daily member inquiries and phone support.
• Communicate with members and third parties to request and obtain required loan documentation.
• Review loan files and applications for completeness and accuracy.
• Identify missing information and make updates as needed.
• Verify member information and account details.
• Take mortgage applications by phone.
• Pull credit reports and property profiles.
• Label, organize, and upload documentation into the loan origination system.
• Manage and monitor assigned loan pipelines to help meet closing expectations.
• Work closely with Mortgage Loan Originators, Processors, Underwriters, and Closers to keep loans moving toward closing.
• Retrieve, assign, verify, and complete loan documentation.
• Provide a positive and professional experience for members throughout the process.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Time management

Education

High school diploma

Tools

Loan origination systems

Core banking systems

Job description

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Service Representative to support the mortgage team and help loans move from application to closing. You’ll assist Mortgage Loan Originators, Processors, Underwriters, and Closers while communicating with members and gathering required documents.

You’ll review files for completeness, manage the loan pipeline, and maintain a professional member experience.