Mortgage Loan Servicing Representative- Post Closing ( On-site)

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 32,001 - 41,328; Full time

Job summary

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Servicing Representative to support members with mortgage and HELOC queries, process payments, and manage escrow accounts. The role emphasizes accuracy, timely communication, and adherence to regulatory requirements.

The position involves handling documentation like payoffs and reconveyances, monitoring mortgage portfolios, and collaborating across teams to resolve issues, ensuring smooth home loan operations for members.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a financial institution, preferably in mortgage loan servicing.
• Strong communication and customer service skills.
• Attention to detail and strong problem-solving abilities.
• Basic knowledge of loan servicing documentation and regulations.
• Comfortable using Microsoft Windows and core banking systems.

Responsibilities

• Assist members with mortgage and HELOC questions over the phone.
• Respond to email inquiries and help resolve account issues.
• Process loan payments, transactions, and account adjustments.
• Manage escrow impound accounts for taxes and insurance.
• Review reports and monitor mortgage portfolios.
• Process loan documentation such as payoffs, reconveyances, and subordinations.
• Monitor and recommend action for all collateral with delinquent property taxes.
• Research and resolve account discrepancies.
• Ensure accounts and processes stay compliant with policies and regulations.
• Collaborate with internal teams to solve problems and support members.
• Help with audits, reports, and daily balancing.

Skills

Communication

Customer service

Attention to detail

Problem solving

Education

High school diploma

Tools

MS Windows

Core banking systems

Job description

Mortgage Loan Servicing Representative

Do you enjoy solving problems, helping people, and keeping things running smoothly behind the scenes? We’re looking for a detail‑oriented, member‑focused Mortgage Loan Servicing Representative who thrives in a fast‑paced environment, loves working with numbers and systems, and takes pride in delivering excellent service.

What You’ll Be Doing

Think of yourself as the go‑to expert who keeps our mortgage and HELOC accounts running smoothly.

On Any Given Day, You Might

• Assist members with mortgage and HELOC questions over the phone
• Respond to email inquiries and help resolve account issues
• Process loan payments, transactions, and account adjustments
• Manage escrow impound accounts for taxes and insurance
• Review reports and monitor mortgage portfolios
• Process loan documentation such as payoffs, reconveyances, and subordinations
• Monitor and recommend action for all collateral with delinquent property taxes
• Research and resolve account discrepancies
• Ensure accounts and processes stay compliant with policies and regulations
• Collaborate with internal teams to solve problems and support members
• Help with audits, reports, and daily balancing

What We’re Looking For

We’re searching for someone who is organized, dependable, and enjoys helping others.

Requirements

• High school diploma or equivalent
• At least 2 years of experience in a financial institution, preferably in mortgage loan servicing
• Strong communication and customer service skills
• Attention to detail and strong problem‑solving abilities
• Basic knowledge of loan servicing documentation and regulations
• Comfortable using Microsoft Windows and core banking systems

Why You’ll Love Working Here

• Supportive and collaborative team environment
• Opportunities to grow your financial services expertise
• Meaningful work helping members manage one of their most important investments—their home

If you’re ready to bring your skills, organization, and customer‑first mindset to a team that values what you do, we’d love to hear from you!

Apply today and help us keep homeownership running smoothly.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment‑qualified applicants with arrest and conviction records.