Mortgage Loan Support Representative-On Site

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with employer matching

Job summary

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Service Representative to support the mortgage team and help loans move from application to closing. You’ll assist Mortgage Loan Originators, Processors, Underwriters, and Closers while communicating with members and gathering required documents.

You’ll review files for completeness, manage the loan pipeline, and maintain a professional member experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a financial institution, preferably lending or mortgage lending.
• Strong communication, interpersonal, and time-management skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Positive, motivated, and team-oriented approach.
• Strong problem-solving and critical-thinking skills.
• Solutions-oriented mindset and willingness to learn.
• Strong computer and technical skills, including Microsoft Windows.
• Ability to quickly learn and effectively use core banking and loan origination systems.

Responsibilities

• Support Mortgage Loan Originators with daily member inquiries and phone support.
• Communicate with members and third parties to request and obtain required loan documentation.
• Review loan files and applications for completeness and accuracy.
• Identify missing information and make updates as needed.
• Verify member information and account details.
• Take mortgage applications by phone.
• Pull credit reports and property profiles.
• Label, organize, and upload documentation into the loan origination system.
• Manage and monitor assigned loan pipelines to help meet closing expectations.
• Work closely with Mortgage Loan Originators, Processors, Underwriters, and Closers to keep loans moving toward closing.
• Retrieve, assign, verify, and complete loan documentation.
• Provide a positive and professional experience for members throughout the process.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Time management

Education

High school diploma

Tools

Loan origination systems

Core banking systems

Job description

Are you organized, detail-oriented, and great at keeping things moving? Do you enjoy working with people and want to build your career in mortgage lending? We’re looking for a Mortgage Loan Service Representative to join our mortgage team and provide critical support throughout the loan process.

In this role, you’ll work closely with Mortgage Loan Originators, Loan Processors, Underwriters, and Closers to help ensure mortgage loans move smoothly from application through closing. You’ll communicate with members, gather and review documentation, maintain loan files, and help keep the mortgage pipeline on track.

This is a great opportunity for someone who is motivated, eager to learn, highly organized, and interested in growing within the mortgage industry.

What You’ll Do

• Support Mortgage Loan Originators with daily member inquiries and phone support.
• Communicate with members and third parties to request and obtain required loan documentation.
• Review loan files and applications for completeness and accuracy.
• Identify missing information and make updates as needed.
• Verify member information and account details.
• Take mortgage applications by phone.
• Pull credit reports and property profiles.
• Label, organize, and upload documentation into the loan origination system.
• Manage and monitor assigned loan pipelines to help meet closing expectations.
• Work closely with Mortgage Loan Originators, Processors, Underwriters, and Closers to keep loans moving toward closing.
• Retrieve, assign, verify, and complete loan documentation.
• Provide a positive and professional experience for members throughout the process.
• Perform other duties as assigned.

What We’re Looking For

• High school diploma or equivalent.
• 1–2 years of experience in a financial institution, preferably in lending or mortgage lending. Relevant real estate lending coursework may substitute for experience.
• Strong communication, interpersonal, and time-management skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• A positive, motivated, and team-oriented approach.
• Strong problem-solving and critical-thinking skills.
• A solutions-oriented mindset and willingness to learn.
• Strong computer and technical skills, including Microsoft Windows.
• Ability to quickly learn and effectively use core banking and loan origination systems.

Why This Role?

This position offers the opportunity to gain hands-on experience across the mortgage lending process while working alongside experienced mortgage professionals. If you’re looking to build your knowledge of mortgage lending and grow your career in the financial services industry, this could be a great next step.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges.

Mortgage Loan Support Rep- $23.50/hr to $28.00/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.