Mortgage Loan Support & Liaison

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Dupaco Community Credit Union in Dubuque, IA is seeking a Mortgage Lending Representative to provide administrative support throughout the residential mortgage loan process. You will coordinate documentation, manage communications, and help move files forward to ensure a smooth loan experience for members and partners.

This role emphasizes member service, accuracy, and compliance, working with Mortgage Consultants, Realtors, attorneys, title companies, and internal teams to maintain timely

Qualifications

• Associate's degree in related field or equivalent experience.
• 1+ years Mortgage industry experience, preferred.
• Current NMLS registration or ability to obtain it.
• Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff.
• Ability to demonstrate good decision-making techniques.

Responsibilities

• Serve as an additional point of contact for members and Realtors, responding to mortgage-related inquiries and providing support throughout the loan process.
• Update and maintain accurate member information within mortgage applications, including reassessment of pre-approval status as needed.
• Manage Mortgage Relationship Management (MRM) cases for internal leads and referrals, ensuring timely follow-up and clear communication with both members and internal stakeholders.
• Prepare mortgage pre-approval and pre-qualification letters in accordance with established guidelines.
• Maintain regular communication with members to obtain required documentation and additional information necessary to support loan files.
• Follow up on preliminary and ongoing documentation, including Initial Disclosure Requests, Re-Disclosure Requests, employment verifications, financial documentation, and other required materials.
• Provide service support by phone or in person, answering member questions related to loan costs, payments, mortgage programs, daily rates, points, and appointment scheduling.
• Clearly communicate loan figures, terms, and conditions at closing to buyers, sellers, real estate agents, attorneys, title companies, and other third-party providers, as appropriate.
• Work collaboratively with internal teams and external partners, including but not limited to attorneys, Realtors, insurance agents, and title companies, to obtain necessary information and facilitate timely loan progression.
• Proactively build and maintain positive professional relationships with Realtors, attorneys, and community partners through networking activities and community involvement.
• Proactively evaluate and refine current processes to uncover opportunities for greater efficiency and effectiveness, ensuring our teams and members consistently receive exceptional support and service.
• Utilize available technology and systems to enhance the member experience and improve operational efficiency.
• Identify member and prospective member needs and educate them on appropriate credit union products and services, supporting cross-sell opportunities when appropriate.
• Coordinate and support regular Realtor office visits and assist in the promotion and maintenance of Realtor relationships.
• Perform other duties as assigned to support mortgage lending operations and organizational goals.

Skills

Interpersonal skills

Communication

Detail oriented

Self-starter

Decision making

Education

Associate's degree or equivalent experience

Job description

Dupaco Community Credit Union in Dubuque, IA is seeking a Mortgage Lending Representative to provide administrative support throughout the residential mortgage loan process. You will coordinate documentation, manage communications, and help move files forward to ensure a smooth loan experience for members and partners.

This role emphasizes member service, accuracy, and compliance, working with Mortgage Consultants, Realtors, attorneys, title companies, and internal teams to maintain timely