Mortgage Loan Specialist — Non‑Commission, Growth & Benefits

Third Federal; Cleveland (OH); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation packages

401k match

Bank holidays + vacation/sick time

Strong work/life balance

Mortgage Discount Program

Education Reimbursement Program

Job summary

Third Federal is seeking dependable loan professionals to guide customers through the equity and mortgage loan process in a structured call center setting. This non-commission role emphasizes accuracy, timely follow-up, and exceptional service as you manage a pipeline of 55–65 applications from application to closing.

The position offers Monday–Saturday scheduling with a rotating day off, strong team culture, and opportunities for growth.

Qualifications

• 2+ years of current/recent experience taking home equity or mortgage loan applications.
• Ability to understand customer needs, ask for the business, and build rapport.
• Experience managing a pipeline through closing (preferred).
• Strong organizational skills with the ability to prioritize a high-volume workload.
• Excellent verbal and written communication skills, including a professional demeanor.

Responsibilities

• Manage and follow loan applications from origination through closing.
• Provide proactive communication to customers regarding documentation and next steps.
• Handle inbound and outbound calls related to new or existing applications.
• Maintain accuracy and productivity while managing deadlines.
• Work collaboratively with team members and other departments.

Skills

Customer service

Communication

Pipeline management

Organizational skills

Education

High School diploma or equivalent

Tools

Mortgage Software

Job description

Third Federal is seeking dependable loan professionals to guide customers through the equity and mortgage loan process in a structured call center setting. This non-commission role emphasizes accuracy, timely follow-up, and exceptional service as you manage a pipeline of 55–65 applications from application to closing.

The position offers Monday–Saturday scheduling with a rotating day off, strong team culture, and opportunities for growth.