Mortgage Loan Servicing Specialist I

Wings Credit Union; Colorado Springs (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous 401(k) match

401k Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account with companycon

Employee Assistance Program

Paid Vacation, Sick, Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union in Colorado Springs is seeking a Mortgage Loan Servicing Specialist I to handle member and vendor requests, issue notices, and assist servicing teams according to Fannie Mae, VA, FHA and CFPB rules. You will repair escrows, review loan documents, and ensure payments to contractors follow guidelines.

Qualifications include a high school diploma and 1+ year mortgage lending experience; strong analytical, communication, and MS Word/Excel skills are expected.

Qualifications

• Working knowledge of mortgage lending terminology and process flow.
• Knowledge of first mortgage products and investor servicing guidelines.
• Familiarity with CFPB requirements and lending regulations.

Responsibilities

• Respond to member and vendor requests per guidelines and regulations.
• Review and repair escrow documentation, and monitor payments to contractors.
• Adhere to Bank Secrecy Act and Wings policies and procedures.

Skills

Mortgage lending knowledge

Investor guidelines

Regulatory knowledge

Document comprehension

Analytical skills

Communication skills

MS Word/Excel

Education

High School Diploma/G.E.D.

Tools

MS Word

MS Excel

Job description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

The Mortgage Loan Servicing Specialist I is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.
Essential Functions

• Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Repair Escrows - Review originating loan documentation such as appraisal, purchase contract and MPR to validate required repairs. Monitor and follow-up for completion and payment to contractor in compliance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent. required
• 1+ years' first mortgage lending or relevant lending experience sufficient to develop the technical and specialized knowledge and skills listed below. Required
• 6+ months hazard/flood insurance and/or insurance claim experience. preferred
• 6+ months call center experience preferred

Technical or Specialized Knowledge/Skills:

• Working knowledge of Mortgage Lending business terminology and process flow.
• Working knowledge of First Mortgage products.
• Working knowledge of investor selling and servicing guidelines.
• Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Ability to read and understand documents such as purchase contracts and appraisals.
• Ability to effectively analyze issues and create positive outcomes for all interested parties within the required regulations.
• Ability to anticipate impact of actions and how to properly resolve additional issues.
• Ability to prioritize/manage workload and allocate resources.
• Organized, detail oriented, flexible and able to multi-task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision.
• Self-motivated.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Effective verbal and written communication skills.
• Basic competency with Microsoft Word and Excel or similar programs.
• Analytical and mathematical skills.

Certifications Required:

• None

Additional Information

PAY RANGE: $20 to $23 per Hour (S11) + 7% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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